Shaw Education Trust is seeking a Senior Digital Support Technician to join our Digital Services team, providing expert technical leadership across our Staffordshire schools. This is an exciting opportunity to play a key role in delivering reliable, secure and innovative digital services that support teaching, learning and operational excellence.
Working closely with school-based IT teams and the Regional Heads of Digital Services, you'll provide advanced technical expertise, mentor colleagues and help shape the continuous improvement of our digital infrastructure. You'll also ensure our schools remain compliant with security and IT standards while building strong relationships with staff across the Trust.
G8 SCP 28-33 £33,700 - £38,220-Pay Award Pending - 37 hours per week
Key responsibilities include:
- Acting as the senior technical escalation point, resolving complex hardware, software and network issues that cannot be resolved by school-based IT technicians.
- Supporting a portfolio of Staffordshire schools, providing expert technical guidance and building strong relationships with school leaders and staff.
- Conducting IT compliance surveys, digital assurance reviews and technical audits to ensure systems remain secure, compliant and fit for purpose.
- Mentoring and supporting frontline IT technicians, sharing knowledge and developing technical capability across the team.
- Assisting with the planning, implementation and maintenance of network infrastructure, end-user devices and digital services across multiple school sites.
- Supporting the continuous improvement of ICT systems, ensuring services remain reliable, secure and aligned with the needs of our schools.
We are looking for someone who has proven experience in a senior IT support or infrastructure role, ideally within an education environment, strong troubleshooting skills across Microsoft technologies, hardware, software, networking and cloud-based systems.
Excellent communication skills, with the ability to explain technical information clearly to both technical and non-technical colleagues and a collaborative approach, with experience mentoring or supporting other technicians.
Location: This is a hybrid role, combining HO working with travel - A full UK driving licence and access to a vehicle, as regular travel between school sites is essential.
Shaw Education Trust offer the following employee benefits with your Teaching or Support Staff employment:
- An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff)
- Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)
- Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
- Free DiscountForTeachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
- Free Eye Tests
- Cycle to work scheme
- Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust.
We know our people are the key to our success and so we’re committed to ensuring the employment experience at Shaw Education Trust is a rewarding one.
Safeguarding Statement:
Shaw Education Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment, click here to review Safeguarding and Pupil Protection Policy https://www.shaw-education.org.uk/our-trust/key-information
This position is subject to robust vetting procedures, including an online search for all shortlisted candidates, in line with our Trust’s commitment to safer recruitment.
An enhanced criminal record check from the Disclosure and Barring Service (DBS), formerly known as the CRB, is required. You will be asked to disclose all relevant unspent and, where applicable, unfiltered spent reprimands, formal warnings, cautions, and convictions.
This role involves working with children and young people and therefore carries specific safeguarding responsibilities, details of these responsibilities are set out in the job description and person specification. This post is exempt from the Rehabilitation of Offenders Act 1974 and the successful applicant will be required to disclose relevant criminal history information in accordance with current legislation and guidance.
Check if you need to tell someone about your criminal record: https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give
Shaw Education Trust is an Equal Opportunities employer. We are fully committed to ensuring that our recruitment and selection processes promote equality, diversity, and inclusion at every stage.
In accordance with our safer recruitment policy CVs alone will not be accepted.
We reserve the right to appoint before the closing date as we review applications on an on-going basis and interviews may be arranged as suitable candidates are identified, therefore, we encourage early applications.
Successful candidates will be subject to a fully Enhanced DBS check along with other relevant employment checks.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Work Location: Hybrid remote in Stoke-on-Trent ST7 4DL
