About the Role
Join our friendly Wigan team as a Customer Sales Advisor and help customers make confident buying decisions while achieving sales success! You’ll be responsible for converting customer enquiries into sales across multiple channels (in-store and over the phone) by providing expert advice, building rapport, and using your negotiation skills.
Salary and Hours
- Basic salary: £26,000 (full-time, 37.5 hours per week), pro rata for part-time hours
- Uncapped commission: Realistic On-Target Earnings of £30,000+ based on performance
Hours:
- Full and Part Time Available (Full-time: 37.5 hours per week/ Part-time hours available: 15 - 30 hours)
- Rota-based role working 5 days out of 7 (based on full time), including regular weekend cover, on a rotating pattern (exact days will vary week to week)
What You’ll Do
- Convert incoming sales enquiries across all channels – in-store, phone, and email – responding promptly, preparing quotes, and following up to maximise conversions
- Handle customer finance agreements and recommend complementary products in line with company policy
- Process accurate customer information and adhere to all sales team standards and procedures
How We’ll Support You
- A structured training programme to build your confidence, product knowledge, and sales skills
- Ongoing development including factory visits, brand training, and The Land of Beds Way sales training
- Coaching, feedback, and support to help you consistently improve and succeed
- A friendly, experienced team who want you to do well from day one.
What We’re Looking For
- Sales experience in-person or over the phone.
- Strong ability to follow sales processes, handle objections, and negotiate.
- Excellent communication skills, verbal and written.
- Strong time management and ability to multi-task in a fast-paced environment.
- Computer literate with good literacy and numeracy skills.
- Ability to build rapport quickly and maintain strong interpersonal relationships.
- Detail-oriented, proactive, positive, and resilient.
- Honest, trustworthy, and dedicated to delivering excellent customer service.
Why You’ll Love Working Here
- Base pay £26,000 plus uncapped commission – your earning potential is in your hands
- Healthshield Package
- Friendly, collaborative store environment
- Birthday off to celebrate your special day
- Employee discount scheme for personal purchases
- Charity Day – one paid day to volunteer for a cause you care about
- Opportunities for loyalty rewards and long-service recognition
How to Apply
If you’re motivated, customer-focused, and enjoy helping customers make confident buying decisions, we’d love to hear from you. Please submit your CV and a brief cover letter highlighting your relevant experience via Indeed.
Pay: £30,000.00-£31,000.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- Paid volunteer time
Application question(s):
- Which best describes your sales experience?
(Select one)
A) Primarily transactional / low-value sales (e.g. food service, bar, fast retail)
B) Mix of transactional and consultative sales
C) Primarily consultative sales involving higher-value purchases (£300+)
- This role involves converting enquiries into sales across phone, face to face, and live chat. Are you confident doing this?
A) Yes – this is a key part of my experience
B) Some experience but not a main responsibility
C) No
Experience:
- either retail or phone: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
