Job Title: Case Manager (Mortgages)-2 Roles Available
Brand: Haysto The UKs No.1 Specialist Mortgage Broker.
Rewards: Basic Salary £25,774.00 plus bonus, OTE £31,774.00
Location: Office Based in Norwich | Full Time Mon-Thurs and WFH on Fridays.
Start Date: August 2026 Interviews Happening Now.
Who Are Haysto?
Haysto is the UK's leading complex mortgage brokerage and, after an exceptional 2025, we're on track to double in size again in 2026 powered by our exclusive partnership with Experian and driven by huge demand for our services.
To keep pace with that demand (without compromising quality), we're hiring two Case Managers (Mortgages), a job which sits at the heart of our customer journey, ensuring mortgage applications are submitted efficiently and managed to completion.
The Opportunity:
As a Case Manager (Mortgages), you'll guide customers from mortgage recommendation through to application submission, and completion.
You'll contact customers promptly, collect all required lender documentation, review each document for accuracy and completeness, package mortgage applications to an exceptional standard, and submit cases to lenders.
This role is ideal for someone who enjoys working in a fast-paced environment, has exceptional attention to detail, thrives on organisation, and enjoys helping customers.
What You'll Be Doing:
Your day-to-day responsibilities will include:
- Managing a high volume of customer tasks each day, ensuring welcome calls are completed within our 4-hour Service Level Agreement.
- Contacting customers promptly to request all required documentation.
- Collecting documents during live calls wherever possible and scheduling follow-up calls when required.
- Managing your diary effectively while maintaining regular communication with customers until applications are complete.
- Reviewing documentation thoroughly, approving or rejecting documents where appropriate, and clearly explaining any additional requirements.
- Packaging completed mortgage applications to lender standard before submitting them, and managing to completion.
Why This Role Matters:
This is a critical role within our mortgage journey.
Your attention to detail, communication and organisation have a direct impact on:
- Customer experience
- Speed to mortgage offer
- Complaint volumes
- Team efficiency
- Adviser productivity
When this role is performed well, the entire operation runs smoothly.
When it isn't... the machine starts smoking.
What It's Like to Work at Haysto:
At Haysto, our values aren't posters on a wall or lines in a handbook.
They shape how we think, how we behave, and how we succeed together.
Everyone is expected to live these values every day.
We Are Customer Obsessed:
Customers sit at the centre of every decision we make. We listen carefully, act in their best interests, and measure success through outcomes, not vanity metrics.
We Own the Outcome:
We take responsibility for our decisions, our actions and our results. No excuses. No finger-pointing. We deliver on our commitments and fix problems quickly.
We Move Fast & Execute:
Speed is one of our greatest competitive advantages. We act with urgency, stay ambitious and never settle for average.
We Choose Optimism:
We focus on solutions, work collaboratively and celebrate success together. Trust, positivity and teamwork fuel our continued growth.
Why Join Haysto?
- UK's No.1 Specialist Mortgage Broker
- Winner of the 2025 Treating Customers Fairly Award
- 4.9 Trustpilot Rating
- Market-leading reputation within specialist lending
- Technology-driven business experiencing exceptional growth
Working at Haysto means joining a high-performance, high-trust environment where your contribution genuinely matters and where you'll play an important role in helping customers achieve home ownership.
Ready to Apply?
If you're looking for a role where:
- Pace matters.
- Quality matters.
- Customer experience is everything.
- Your attention to detail genuinely makes a difference.
We'd love to hear from you.
Click Apply Now, or contact Darren Robins, Head of Talent, on 01603-249267 for a confidential conversation.
Work Location: In person
Expected start date: 03/08/2026
