Are you a motivated, compassionate and values-driven Care Manager looking to make a real difference? We're looking for an exceptional individual to support our Registered Manager at our Lytham branch, helping to deliver high-quality, person-centred homecare services that enable people to live safely and independently in their own homes.
As Care Manager, you will play a key role in ensuring our services are delivered in line with Willowbrook Homecare's operational policies and procedures, regulatory requirements and quality standards. Working closely with the Registered Manager and Senior Management Team, you will help ensure that the service operates effectively, people's individual needs are met, and organisational priorities are achieved through the best use of available resources.
Willowbrook (Hyndburn) Ltd is an ambitious, forward-thinking organisation committed to continuously improving the services we provide. We are looking for someone who shares our passion for innovation, quality and outstanding care, and who is committed to leading by example and supporting the ongoing development of our dedicated team.
If you're passionate about delivering excellent care, inspiring others and making a positive impact on the lives of the people we support, we'd love to hear from you.
Job specification/Responsibilities
The Key to being successful in this position is experience, enthusiasm, motivation and work ethic.
- To support the Lytham operations team with the delivery of Willowbrook’s high-quality service.
- To support the Registered Manager to maintain a positive workplace culture.
- To ensure referrals are managed in an efficient manner and in accordance with service specification requirements as set out in Council service contracts.
- To manage enquiries to the Lytham service, working with the Care Coordinator and Field Care Supervisor to organise initial visits and assessments.
- Liaise with the Care Plan lead with regard to clients’ care plans and risk assessments to ensure they are completed to company standards and to ensure care is provided safely and in line with client needs and wishes.
- To be responsible for monitoring employee training records and policy and procedure reading lists to ensure they are compliant.
- To monitor staff capacity and work with the team to recruit staff, including conducting staff interviews.
- To work with the Care Coordinator/s to ensure services are rostered effectively and efficiently.
- To compile the Lytham branch on-call rota, 2 weeks in advance of each quarter to ensure sufficient out of hours cover.
- To review and authorise the Head Office mileage submissions in line with Willowbrook’s procedure.
- To collate and authorise Head Office timesheets and provide information to payroll in line with Willowbrook’s procedure.
- To escalate issues with DBS checks to the Registered Manager who will undertake a Risk Assessment.
- To ensure supervisions of the care team are conducted in line with Willowbrook’s procedures.
- To ensure appraisals are conducted in line with Willowbrook’s procedures.
- To report any concerns or complaints made about the service to the Registered Manager.
- To conduct investigations (disciplinary, grievances, complaints, concerns) as required.
- To review sickness reports (Lytham) and manage staff absence in line with Willowbrook’s absence management procedures, liaising with the Finance Manager as required.
- To review staff holiday requests and authorise in line with policy, ensuring sufficient rota cover.
- To complete sickness, appointment and absences on JotForm for Head Office staff.
- Escalate safeguarding matters to the Registered Manager and raise safeguarding alerts through the relevant portal to Lancashire County Council as required.
- Advise the Registered Manager and Managing Director of complaints and safeguarding matters.
- To provide a general daily overview of operations to the Lytham Registered Manager to include issues and challenges.
- To ensure compliance with Willowbrook’s safeguarding Policies and Procedures and those of the relevant Council or Authority.
- To ensure communication with clients with regard to services required by clients over bank holiday and festive periods.
- To ensure effective communication with staff with regard to services required over bank holiday and festive periods.
- To arrange and Chair Team Meetings for Lytham branch staff.
- To always ensure reception cover during office hours and that reception is not left unattended.
- To attend Provider meetings as required.
What are we looking for – Key skills and attributes:
To join our inspirational team, the key qualities we are looking for are:
Essential:
- To be passionate about person-centred care and outcome-focused service provision.
- To hold or be working towards a Level 4 Diploma in Health & Social Care Management (or equivalent).
- To hold a minimum of 3 years’ experience as a manager in domiciliary/social care.
- To hold and maintain good knowledge and understanding of the Care Quality Commission (CQC) and their approach to inspection.
- Experience in training, coaching, and mentoring care staff.
- Knowledge of rostering/scheduling systems and strong organisational skills.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work under pressure and always remain calm and professional at all times.
- Maintain continuous professional development
- Proficiency in Microsoft Office 365 and general IT systems.
- Full UK driving licence and access to a vehicle.
- Willingness to participate in an on-call system for out-of-hours support.
Desirable:
- Knowledge of Council contracts for service.
- To have good working knowledge of relevant legislation.
- Experience in networking and building relationships within the care sector.
For more information on the role please contact us.
#HP
Pay: £28,000.00-£33,000.00 per year
Experience:
- social care: 3 years (preferred)
- Supervisory/Management: 1 year (required)
Licence/Certification:
- Driving Licence (required)
- Health and Social Care NVQ level 3 or above (required)
Work Location: In person
