Job Summary
Atlantic Comms is a fast-growing telecoms and network provider supporting businesses across Devon and Cornwall.
We are seeking an organised, proactive and people-focused People & Process Manager to work directly with the Director and help build the structure, accountability and processes needed for the next stage of growth. This is a 6-month fixed-term contract with the potential to become a permanent position for the right candidate as the business continues to grow.
This is a varied and rewarding role where you will help develop people, improve business processes, implement structure and support the continued growth of the business.
The successful candidate will play a key role in helping create a positive, accountable and high-performing culture whilst supporting operational efficiency across multiple departments.
This position would suit someone with experience in people management, business operations, compliance, service delivery or process improvement.
Duties
- Conduct regular one-to-one meetings with team members and support staff development.
- Help establish, monitor and review individual objectives and performance goals.
- Support performance management and employee development activities.
- Track actions, responsibilities and commitments to ensure they are completed.
- Create and maintain SOPs, checklists and process documentation.
- Map business processes and identify opportunities for improvement.
- Support organisational change and continuous improvement initiatives.
- Monitor operational activity and ensure customer commitments are progressed.
- Produce weekly management and KPI reports.
- Monitor compliance with agreed business processes and standards.
- Support communication and coordination between departments.
- Identify risks, bottlenecks and inefficiencies and propose practical solutions.
- Work directly with the Director to implement improvements and business initiatives.
- Help build a culture of ownership, accountability and continuous improvement.
Requirements
- Previous experience in people management, business operations or a similar leadership role.
- Experience conducting one-to-one meetings and supporting employee performance and development.
- Strong organisational and time management skills with the ability to manage multiple priorities.
- Experience creating, improving or documenting business processes, SOPs and workflows.
- Ability to hold individuals accountable whilst maintaining positive working relationships.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and a methodical approach to problem solving.
- Ability to work independently and take ownership of projects and responsibilities.
- Confident using Microsoft Office and business software systems.
- Positive, approachable and professional attitude.
- Strong work ethic and willingness to support a fast growing business.
Desirable
- Experience supporting organisational change or business improvement projects.
- Experience producing KPI or management reports.
- Experience working within a growing SME environment.
- Experience with CRM platforms
- Telecoms or service delivery experience would be advantageous but is not essential.
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
