Location: Lancashire
Hours: Full time
Salary: 40,000 -50,000 (Depending on experience)
We are seeking an experienced and highly organised Mobile Response Manager to take overall responsibility for the coordination and management of our Mobile Response Unit.
This is a leadership role focused on people management, operational planning, client relations and compliance. The successful candidate will ensure the Mobile Response Team operates efficiently, professionally and in line with company standards and client expectations.
Key Responsibilities:
Provide leadership, guidance and supervision to the Mobile Response Team
Plan, manage and maintain effective rotas and mobile schedules to ensure full-service coverage
Oversee daily mobile operations and ensure service continuity across all sites
Conduct staff appraisals, performance reviews and KPI monitoring
Deliver training, coaching and ongoing support to team members
Act as the main point of contact for client communication, enquiries and service issues
Handle complaints and incidents professionally and implement corrective actions
Carry out regular site visits to maintain service standards and client relationships
Prepare and maintain Assignment Instructions and Health & Safety Risk Assessments
Support the mobilisation and setup of new sites and contracts
Analyse operational reports and data to identify areas for improvement
Ensure compliance with company policies, industry standards and legal requirements
Oversee the management of mobile vehicles, equipment and key holding systems
Produce operational and performance reports for senior management
Essential Skills & Experience
Proven experience in mobile response or mobile patrol security operations
Experience in a supervisory or management role
Strong leadership and organisational skills
Excellent communication and customer service abilities
Ability to work under pressure and make independent decisions
Full UK driving licence (minimum 2 years)
Valid SIA licence (DS)
Ability to provide 5 years checkable employment history (BS7858 vetting)
Experience in new site mobilisation and contract setup
Experience in audits, compliance and quality assurance
Benefits
Full training and ongoing development provided
Company vehicle, laptop and mobile phone
Company contributory pension scheme
Career progression opportunities within a growing organisation
Pay: £40,000.00-£50,000.00 per year
Licence/Certification:
- SIA Licence (required)
- Driving Licence (required)
Work Location: In person
