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Night Porter

IXORA Hotel & Spa
Dolgarrog

Job details

Full-time
£26,450 a year

Benefits

Employee assistance programme

Qualifications

Hospitality
Customer service
Computer skills
Communication skills
Hotel experience

Full job description

IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.

Job Purpose

We are looking for a reliable and friendly, dependable and customer-focused Night Porter to join our team. You will help ensure guests have a safe, comfortable, and pleasant stay during overnight hours. This role is ideal for someone who enjoys customer service, can work independently, and is comfortable handling a variety of overnight duties.

Main Duties and Responsibilities

Prepare all required meeting rooms and public areas to required setup standards as outlined on function sheets as per the company’s standard and procedures
Prepare breakfast area and public spaces for the morning shift
Replenish supplies in public areas where required
Carry out cleaning duties including laundry room, back of the office, lobby, Restaurant/Bar, meeting rooms and reception areas
Basic housekeeping or maintenance duties if needed
Complete basic administrative and night audit tasks
Welcome late arrivals and assist with guest check-ins/check-outs
Respond to guest requests and enquiries during the night
Provide excellent customer service in a polite and professional manner
Assist guests with directions, local attractions, taxis, or basic hotel information
Carry out regular security and fire safety checks around the hotel
Monitor entrances, parking and public areas overnight
Report any incidents, disturbances, or maintenance issues
Ensure hotel health and safety procedures are followed at all times
Record important information for the morning team
Clean meeting rooms to a high standard.
Work closely with reception, other front of house department and management to ensure smooth hotel operations

Requirements

Good communication and customer service skills
Reliable and punctual
Able to work night shifts independently
Basic computer skills
Previous hotel, hospitality or customer service experience
Work in a similar busy environment
Must have right to work in the UK

‘What’s in it for me?’ I hear you ask

Staff stays across the group
Service charge paid regularly
Uniform provided
Health Assured Employee Assistance Programme
Supportive team environment
Competitive rate of pay

Additional Information

If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies

INDFOH

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