Job Overview
We’re are seeking Team Leaders, Front of House & Grill Chefs to join our talented team at The Swallow, Ipswich IP3 9SS
This roles are ideal if you’re looking for full/part time hours, enjoy working in a fast‑paced environment.
Team Leader Role
- Run successful duty manager shifts as required
- Lead and coach the team to deliver a successful service
- Support the team with developing their skill sets
- Provide a genuine warm welcome and deliver world class service to our guests
- Supporting sales targets by upselling wherever possible and briefing the rest of the team
- When dealing with guest complaints you will remain calm and rational and do
- everything you can do to come to a resolution, ensuring the guest leaves happy.
- Deliver all elements of restaurant service to brand standard.
- Understand and follow correct health, safety and hygiene standards.
- Using and understanding all restaurant systems
- Carry out open and closedown procedures as per your shift to the company standard.
- Engage with every type of guest, offering help and going the extra mile.
Team Member
- Greet and seat all guests with a genuine warm welcome and deliver world class
- service throughout their visit.
- Recommend dishes and assist guests in their choices through expert product
- knowledge.
- Supporting sales targets by upselling wherever possible
- Set up the restaurant and bar (where relevant) to brand standard ready for service.
- Deliver all elements of restaurant service to brand standard.
- Understand and follow correct health, safety and hygiene standards.
- Take bookings and orders using relevant systems.
- Ensure a speedy payment and a genuine thank you at the end of every guests visit.
- Carry out required cleaning tasks and closedown procedures at the end of your shift
- to company standard.
- Engage with every type of guest, offering help and going the extra mile.
- When dealing with guest complaints you will remain calm and rational and do
- everything you can to come to a resolution, ensuring the guest leaves happy.Skills Required
Skills Required for these Roles
- Effective communication skills
- Adaptable to change and keeps calm when busy
- Resilient
- Team player
- Ability to multi-task
- Positive influence and solution focussed
Grill Chef
- Setting up the kitchen, ensuring that all food preparation is completed prior to service.
- Champion and meet all relevant standards of hygiene, cleanliness and safety.
- Be an expert in the menu, prep, cook and serve food correctly every time and to specification.
- Operate, clean and use all equipment safely.
- Complete all assigned opening and closedown tasks correctly, ensuring that theseare documented in the KRQKB and signed off as complete
- Manage and store food deliveries to standard, ensuring and issues are reported asper process.
- Adhere to our “Force for Good” policy around bins and recycling.
- Support new team in the completion of their training.
Skills required for this Role
- Effective communication skills with ability to prioritise
- Resilient
- Adaptable and Consistent
- Attention to detail
- Team Player
- Thrive in a high-pressure environment
- Ability to work under pressure in a high volume, high paced kitchen
Salary dependant on experience
Pay: £12.76-£14.51 per hour
Work Location: In person
