About the Role
We are seeking a highly experienced, commercially driven, and hands-on Aesthetic Clinic Manager to lead and grow our aesthetics and beauty clinic. This is a senior management position for an individual with a proven track record in clinic management, team leadership, business development, and advanced aesthetic treatments.
The successful candidate will be responsible for overseeing all clinic operations, driving revenue growth, managing staff performance, ensuring exceptional client experiences, and supporting the clinic's marketing and social media presence.
Essential QualificationsRequired
- Minimum 5 years' experience managing a successful aesthetic, cosmetic, medical aesthetics, or advanced beauty clinic
- Level 4 qualification in Beauty Therapy or equivalent
- Strong knowledge of aesthetic treatments, skincare, and client consultation procedures
- Demonstrable experience managing clinic KPIs, budgets, and sales targets
- Experience recruiting, training, and leading clinic teams
- Excellent knowledge of CQC standards (where applicable), health and safety, and industry regulations
Highly Desirable
- VTCT Level 4 Laser and IPL Qualification
- Level 5 qualification in Aesthetic Practice, Advanced Skin Treatments, or equivalent
- Qualification in Microneedling, Chemical Peels, Skin Rejuvenation, and Advanced Facials
- Experience working alongside medical practitioners delivering injectables and advanced aesthetic treatments
- Business Management qualification
- Marketing and social media management experience
Key ResponsibilitiesClinic Operations
- Manage all day-to-day clinic operations
- Ensure smooth running of appointments and treatment schedules
- Maintain high clinical, operational, and customer service standards
- Manage stock control, suppliers, and equipment maintenance
Team Leadership
- Lead, motivate, and develop clinic staff
- Conduct appraisals, performance reviews, and training
- Manage staffing rotas and recruitment
- Create a positive, professional, and high-performing team culture
Business Development & Sales
- Achieve monthly and annual revenue targets
- Increase treatment bookings and client retention
- Monitor KPIs and clinic performance metrics
- Identify opportunities for business growth
- Drive retail skincare and treatment package sales
Client Experience
- Ensure exceptional customer service standards
- Resolve complaints and complex client matters professionally
- Build long-term client relationships
- Maintain high levels of client satisfaction and retention
Marketing & Social Media
- Oversee clinic marketing strategy
- Create and manage social media content across Instagram, Facebook, and TikTok
- Coordinate promotional campaigns and special events
- Monitor online reputation and client reviews
- Support brand growth and client acquisition initiatives
Compliance
- Ensure compliance with all clinic policies, health and safety procedures, and industry regulations
- Maintain accurate documentation and reporting
- Support audits and inspections where required
Essential Skills
- Exceptional leadership and management ability
- Strong sales and commercial awareness
- Advanced knowledge of aesthetics and skincare
- Excellent communication and interpersonal skills
- Experience using clinic management software and CRM systems
- Strong organisational and problem-solving skills
- Ability to work under pressure and manage multiple priorities
Key Performance Indicators (KPIs)
- Monthly revenue and profitability
- Client retention and satisfaction
- Treatment and retail sales performance
- Staff productivity and performance
- Social media growth and engagement
- Achievement of clinic targets
Salary & Benefits
Base Salary: £35,000 per annum
Additional Benefits:
- Performance-related bonus scheme
- Staff treatment discounts
- Professional development opportunities
- Pension scheme
- Annual leave entitlement
Pay: £35,000.00 per year
Work Location: In person
