Operations & Recruitment Coordinator (Remote)
Location: Remote (Work From Home)
Job Type: Part-time (30 hours per week)
Salary: £13.50–£15.00 per hour (depending on experience)
About Shine Bright Clean Ltd
Shine Bright Clean Ltd is a growing professional cleaning company providing domestic and commercial cleaning services across Newcastle, Gateshead, Sunderland, Durham and the surrounding areas.
We’re looking for a motivated, organised and proactive Operations & Recruitment Coordinator to join our team. This is a fully remote role where you’ll play a vital part in managing bookings, supporting our customers and recruiting experienced cleaners to help grow the business.
Your Responsibilities
- Answer incoming phone calls, emails and WhatsApp messages.
- Respond to customer enquiries professionally and promptly.
- Book domestic and commercial cleaning appointments.
- Manage and maintain the company Google Calendar.
- Schedule, reschedule and organise cleaners’ daily workloads.
- Recruit experienced domestic cleaners who hold a full UK driving licence and have access to their own vehicle.
- Conduct telephone interviews and arrange paid trial cleans.
- Build and maintain a reliable team of professional cleaners.
- Liaise with cleaners regarding daily schedules, availability and job updates.
- Follow up with customer enquiries and quotations.
- Assist with administration and invoicing when required.
- Deliver excellent customer service while representing Shine Bright Clean Ltd professionally.
Essential Requirements
- Previous experience in administration, customer service, recruitment or a similar office-based role.
- Excellent communication and telephone skills.
- Strong organisational and time management skills.
- Confident using a computer, Google Calendar, email and WhatsApp Business.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- A professional, friendly and confident manner.
- Excellent attention to detail.
Home Working Requirements
Applicants must have:
- A reliable laptop or desktop computer.
- A reliable smartphone.
- High-speed internet.
- A quiet home working environment suitable for taking business calls.
Desirable
- Previous recruitment experience.
- Experience scheduling staff or managing diaries.
- Experience within the cleaning, facilities management or service industry.
What We’re Looking For
We’re looking for someone who is proactive, dependable and enjoys solving problems. You’ll be responsible for ensuring our diary remains organised, our customers receive excellent service, and we continue to recruit high-quality, experienced cleaners who drive.
This is an excellent opportunity to join a growing company where you’ll play an important role in helping us expand while working from the comfort of your own home.
Pay: From £13.50 per hour
Work Location: Remote
