Position: eCommerce Associate
Location: Kings Lynn - Office Based
Job Type: Full Time (Monday to Friday 8am to 4pm)
This role is office based at our new office and workshop off the Nar Ouse Way, South Lynn. PE30 5FQ
Salary: Up to £35,000pa depending on experience.
Benefits:
- 21 days holiday plus bank holidays
- Pension scheme
- On-site free parking in King's Lynn
- Employee discount scheme
- Employee Assistance Programme
Are you passionate about digital marketing, eCommerce, and natural products? Do you thrive in a fast-paced environment where creativity meets data-driven decision-making? If so, we have the perfect opportunity for you!
At Norfolk Natural Living, we are on a mission to bring our beautifully crafted natural products to more people through thoughtful, effective online storytelling and trading. We are looking for a motivated eCommerce Associate to support our online presence, help optimise our Shopify store, and contribute to customer engagement and digital growth.
In this role, you’ll support the day-to-day running and improvement of our eCommerce channels, helping to curate compelling content, assist with marketing campaigns, maintain product information, and ensure our Shopify store performs smoothly. You will also work closely with our E Commerce consultant, the Creative Director and Marketing teams to help bring new products to market while using data insights to improve customer experience and conversion rates.
This opportunity would suit a recent graduate with relevant placement, internship, or work experience, or someone already working in eCommerce, digital marketing, retail, merchandising, or a related field who is looking to grow.
If you have hands-on experience or a strong working knowledge of Shopify, digital marketing tools such as Klaviyo and Google Analytics, SEO, and a curiosity for AI-driven strategies, we would love to hear from you. Join us and be part of a brand that values care, respect, and ambition in everything we do!
If you don’t meet every requirement but believe you have skills or experience that would make you a great fit, we’d still love to hear from you!
Role Responsibilities
- Support the delivery of the eCommerce growth strategy by contributing to marketing campaigns, promotions, and online content across the website and social platforms, ensuring activity aligns with our brand values and helps drive sales, engagement, and loyalty.
- Upload and maintain products on Shopify accurately and on time, ensuring descriptions are written in line with the brand tone of voice and optimised for SEO.
- Assist with on-site merchandising including landing pages, product recommendations, collections, and cross-sell opportunities.
- Work with the Creative Director and Marketing team to support new product launches and contribute ideas for online sales growth.
- Monitor website performance and help prepare monthly reporting on key eCommerce KPIs.
- Use website tracking and reporting platforms including Hotjar and Google Analytics to understand performance and identify opportunities.
- Use data to develop insights into online customer behaviour and recommend improvements to user experience, conversion, and product discovery.
- Maintain a focus on continuous improvement across core KPIs including traffic, conversion, and average order value, supporting delivery of the website development roadmap.
- Collaborate with the marketing team to help drive traffic through SEO, PPC, email marketing, and social media activity.
- Support the maintenance of trade channels connected to Shopify, ensuring information is accurate and up to date.
- Lead with PPC responsibilities, including creating and executing paid ads, monitoring and reporting on performance, and adjusting budgets to react to changes in markets and performance.
- Work towards agreed targets, KPIs, and schedules, taking ownership of assigned tasks.
- Other tasks may be assigned to you.
Qualifications, Experience and Skills:
- Graduate-level qualification or equivalent practical experience, with 1–2 years’ relevant experience in eCommerce, digital marketing, retail, merchandising, or a related field preferred.
- Some hands-on experience with Shopify, or a strong willingness to develop further Shopify expertise.
- A good working understanding of digital marketing tools and channels, ideally including Klaviyo, Google Analytics, Google Merchant Centre, and Meta Business Suite.
- Strong written communication skills with the ability to write clear, engaging product and campaign copy in a consistent brand tone of voice.
- Interest in AI and how it can be used responsibly to support content, insight, and eCommerce efficiency.
- A good understanding of SEO principles and how they support product discovery, content performance, and online sales.
- Customer-centric, detail-focused, and curious about consumer behaviour, with a passion for natural products.
- Driven, enthusiastic, and eager to learn, with a proactive approach to improving results and finding useful information.
- Act with integrity, be enthusiastic and willing to embrace new ideas
- Lead by example and foster and maintain good working relationships with other team members.
- Align to the Norfolk Natural Living values of care, respect and ambition in all interactions, with colleagues, customers and stakeholders.
Lead with Passion – Inspire with Purpose – Elevate Everyday Rituals
Pay: Up to £35,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
