Overview
We’re currently looking for a Housing Support Officer to join our team, on a part-time basis , 1x 12.25-hour shift per week- someone who’s ready to roll up their sleeves, get stuck in, and help keep our hostels running smoothly day to day.
If you’re the kind of person who notices the little things that make a big difference, isn’t afraid to take initiative, and can offer a friendly, reassuring chat to someone going through a tough time, we’d love to hear from you.
Duties
- Act as the primary point of contact for residents during weekend hours, addressing inquiries and concerns with professionalism and empathy
- Maintain a register of all occupants to comply with fire safety procedures.
- To ensure the safety and security of the building in accordance with established health and safety procedures, take appropriate action as necessary, keeping a log of incidents, damage and danger.
- To guard against vandalism, fires, floods, by monitoring, responding to alarm calls and regularly checking the building throughout the shift.
- Respond swiftly to emergency situations or maintenance issues, coordinating with relevant teams as needed
- Document all interactions, incidents, and actions accurately in accordance with organizational procedures
Desirable
- Good negotiation skills to facilitate conflict resolution and lease negotiations
- Excellent communication skills with the ability to engage confidently with diverse residents
- Ability to work independently during weekend shifts while maintaining high levels of motivation and professionalism
- Flexibility to adapt to changing priorities and respond effectively in emergency situations
Please see the full job pack for full information- application forms only via our website www.excelhousingsolutions.org.uk
Pay: £13.45-£14.50 per hour
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Paid volunteer time
- Sick pay
Application question(s):
- Would you be willing to work weekends
Work Location: In person
