Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.
We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We're looking for an Inspire Scaler Developer to join our Customer Communications team, helping to design, develop and support customer communication solutions across the Group.
This is an excellent opportunity for someone with Quadient Inspire expertise who enjoys solving complex technical challenges, working collaboratively with stakeholders and contributing to the continuous improvement of critical customer communication services. Based within Retail Protection, you'll play a key role in delivering robust, scalable and customer-focused solutions that support millions of customer interactions.
What you'll be doing:
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Designing, developing, testing and maintaining low-code workflows and technical solutions within Quadient Inspire Scaler
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Translating business, regulatory and customer requirements into scalable and supportable communication solutions
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Assessing, documenting, testing and implementing system and process changes in line with governance and quality standards
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Supporting production services by investigating incidents, performing root cause analysis and driving timely resolution
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Acting as a technical subject matter expert for customer communications, document composition and workflow automation
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Collaborating with business stakeholders, development teams and third-party suppliers to deliver successful change initiatives
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Improving customer communication services by enhancing efficiency, resilience, accessibility and customer outcomes
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Supporting the creation, generation, delivery and archiving of customer communications across the Legal & General Group
Who we're looking for:
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Experience working with Quadient Inspire Scaler, with Inspire Designer and Interactive exposure being advantageous
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Knowledge of the Quadient Inspire platform, including Designer, Interactive and ICM
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Experience developing low-code workflows and technical solutions
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Scripting or development experience using JavaScript, Groovy, TypeScript or Java
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Good understanding of JSON data structures and SQL
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Experience supporting production applications and resolving incidents in a live environment
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Strong problem-solving skills with the ability to perform root cause analysis and identify sustainable solutions
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Excellent stakeholder management and communication skills, with a collaborative and customer-focused approach
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
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The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
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Generous pension contribution
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Life assurance
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Healthcare Plan (permanent employees only)
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At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
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Competitive family leave
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Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
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There are many discounts we offer – both for our own products and at a range of high street stores and online
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We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
#LI-NH1
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
