About Us
We are a growing UK-based professional services businesses supporting organisations with managed IT, cyber security, governance, regulatory compliance and outsourced Data Protection Officer services.
Our clients range from growing UK businesses to larger international organisations. They rely on us to understand their requirements, recommend the right level of support and provide clear, commercially appropriate solutions.
As both businesses continue to scale, we are strengthening our commercial capability and are seeking an experienced Commercial Manager to take ownership of inbound sales, proposals, quotations and opportunity management.
This is not a cold-calling or high-volume telesales position.
The role is focused on managing qualified enquiries, understanding prospective clients’ needs and helping them select the right service. You will work closely with the leadership team and our technical and compliance specialists to develop opportunities into long-term client relationships.
The Role
This is a commercially important position responsible for managing the sales process across two complementary professional services businesses.
You will oversee opportunities from the initial enquiry through discovery, proposal, follow-up, negotiation and handover to the delivery team.
You will act as the main commercial point of contact for prospective clients, ensuring enquiries are handled professionally, proposals are issued promptly and opportunities are followed through consistently.
The successful candidate will become a key member of the management team and will directly influence the growth and commercial development of both businesses.
The role would suit an experienced B2B sales or account management professional who is comfortable selling consultative, technical or regulated services rather than physical products.
Key Responsibilities
Inbound Sales and Opportunity Management
- Manage qualified inbound enquiries across both businesses
- Respond promptly and professionally to prospective clients
- Conduct discovery meetings to understand business requirements, priorities and risks
- Qualify opportunities based on need, suitability, budget, timescale and decision-making process
- Help prospective clients identify the most appropriate service or package
- Maintain regular communication throughout the sales process
Quotations and Proposals
- Prepare and issue accurate quotations, proposals and service recommendations
- Coordinate input from technical, cyber security, compliance and data protection specialists
- Ensure proposals clearly explain the recommended solution, scope, value and commercial terms
- Manage proposal follow-up and maintain momentum with prospective clients
- Support contract discussions and commercial negotiations
- Coordinate tender and procurement responses where required
Pipeline and CRM Management
- Maintain accurate and complete CRM records
- Manage the sales pipeline from initial enquiry through to completion
- Record next actions, decision dates, opportunity values and expected close dates
- Ensure no qualified opportunity is left without appropriate follow-up
- Produce monthly pipeline, conversion and sales performance reporting
- Monitor quotation turnaround times, sales cycles and proposal outcome
Commercial Development
- Identify opportunities to improve conversion rates, proposal quality and the client buying experience
- Develop and improve proposal templates, sales materials and commercial processes
- Identify appropriate cross-sell and upsell opportunities across the two businesses
- Support the development of service packages, pricing structures and commercial propositions
- Provide market and client feedback to the leadership team
- Help build a structured, measurable and scalable sales function
Client and Internal Relationship
- Build trusted relationships with prospective and existing clients
- Work closely with technical and compliance specialists during complex opportunities
- Ensure clear handover of new clients to the relevant service delivery team
- Support account reviews and renewal discussions where appropriate
- Represent both businesses professionally during meetings, presentations and commercial discussions
Required Experience
We are looking for someone with strong commercial judgement and demonstrable B2B sales experience, ideally including:
- At least three years’ experience in B2B sales, business development, account management or commercial management
- Experience selling professional, technical, managed or consultancy services
- Experience managing inbound enquiries and consultative sales opportunities
- Strong discovery, qualification and relationship-management skills
- Experience preparing quotations, proposals or tender responses
- Excellent written and verbal communication
- Strong commercial awareness and confidence discussing pricing, value and contract terms
- Experience using a CRM system to manage opportunities and reporting
- A structured and consistent approach to follow-up
- Confidence communicating with business owners, directors and senior decision-makers
- Ability to manage opportunities involving substantial recurring or six-figure annual contract values
Desirable Experience
Experience in one or more of the following would be particularly valuable:
- Managed IT services
- Cyber security services
- Data protection or GDPR
- Regulatory compliance
- Governance, risk and compliance
- Microsoft 365
- ISO standards
- Outsourced professional services
- Recurring-revenue or retained service models
- Working across more than one business or service division
Direct technical expertise is not essential. However, you must be comfortable learning technical and regulated services and translating specialist information into clear commercial recommendations.
Success Measures
Success in the role will be measured through areas including:
- Proposal and opportunity conversion rates
- Monthly recurring revenue and contract value sold
- Qualified pipeline value and coverage
- Average sales cycle
- Quotation and proposal turnaround time
- CRM accuracy and opportunity follow-up
- Average contract value
- Cross-sell and upsell performance
- Client experience during the buying process
- Quality of handover to the delivery teams
What We Offer
- An opportunity to take ownership of the commercial function across two growing businesses
- A senior role with direct access to the business owners and leadership team
- A strong existing flow of inbound enquiries rather than reliance on cold calling
- A varied service portfolio spanning IT, cyber security, compliance and data protection
- The opportunity to influence sales processes, proposals, pricing and commercial strategy
- Support from experienced technical, compliance and regulatory specialists
- A professional and collaborative working environment
- Hybrid working based around our Hereford office
- Company pension
- Commission
- Bonus
- Long-term progression as the businesses continue to grow
The Person
We are looking for someone who is commercially confident without being overly aggressive.
You should be able to listen carefully, ask effective questions and guide prospective clients towards the right decision. You will need to balance strong sales discipline with a professional and consultative approach.
You should also be comfortable taking ownership. This means maintaining accurate records, following up consistently, progressing opportunities and ensuring that prospective clients receive a high-quality experience from their first enquiry through to appointment.
How To Apply
Please apply via Indeed with your CV and a short note outlining:
- Your experience selling B2B professional or managed services
- The types and values of contracts you have previously managed
- Your experience managing inbound enquiries, proposals and sales pipelines
- Any experience you have within IT, cyber security, compliance or another technical sector
- Your availability and salary expectations
We are looking for someone who can bring structure, energy and commercial leadership to our sales process while helping prospective clients make confident, well-informed purchasing decisions.
Pay: £45,000.00-£50,000.00 per year
Benefits:
Work Location: Hybrid remote in Hereford HR4 9AR
