Time Type: Full time
Worker Type: Employee
To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy
Claims Adjuster – Liability Credit Hire
Leeds/Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Your new role:
Investigate and resolve Claims where Liability is disputed involving Credit Hire in order to provide excellent Claims handling service with minimal leakage
Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
Manage Claims and other material Claims issues in order to resolve and settle claims on an economic basis
Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
Respond to internal and external stakeholder requests in accordance with service standards
Flag complaints as required and Treat Customers Fairly
Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions
Reserve accurately to ensure that the Company’s liability is clear at all times
Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims
Have a complete understanding of the ABI GTA agreement and be able to deal with claims within the contracted timescales
Being able to deal with Non-GTA Credit Hire claims and understand the arguments and documentation that can be used to obtain a satisfactory outcome
About you:
Experience dealing with Credit Hire claims at all levels
Excellent investigative skills
Proven experience dealing with policy coverage
Experience dealing with liability negotiations
Have a good understanding of a litigation process
Effective communication skills, written and verbal
Relationship Management skills
Able to competently use MS office applications such as Word, Excel and PowerPoint.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
As well as the benefits below we also offer an extensive choice of other options to suit you!
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Case Management, Claims Processing, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
