Job Summary
We are seeking a dynamic and detail-oriented Customer Service and Administration person to join our team for an immediate start. In this role, you will be the frontline ambassador for our organization, providing exceptional support to clients and customers. Your energetic approach will ensure smooth daily operations, effective communication, and a positive experience for everyone you interact with.
Responsibilities
- Handle incoming calls from customers, clients and crews with professionalism and courtesy, demonstrating excellent phone etiquette.
- Calling customers, booking in deliveries and collections.
- Assist customers with inquiries, providing clear information and solutions while maintaining a friendly and engaging demeanor.
- Perform accurate data entry tasks to update customer records, order details, and administrative documentation efficiently.
Experience
- Proven experience in customer service or administrative roles essential.
- Ability to multi task in busy periods.
- Strong communication skills, with the ability to convey information clearly and professionally.
- Demonstrated proficiency in data entry with attention to accuracy and detail and be highly organised.
- Excellent phone etiquette combined with active listening skills to address customer needs effectively.
- Ability to analyze situations quickly and provide appropriate solutions or recommendations.
- Basic office software tools such as spreadsheets, databases, and CRM systems is essential.
Join us to be part of a lively team dedicated to delivering outstanding service while growing your professional skills!
Pay: From £26,400.00 per year
Work Location: In person
