Floor Supervisor – Glossop Market Hall
Location: Glossop Market Hall, Glossop
Job Type: Full-Time
Salary: Competitive, dependent on experience
Hours: Includes evenings and weekends
About the Role
We are looking for a confident, hands-on Floor Supervisor to join the management team at Glossop Market Hall.
Glossop Market Hall is a busy food hall and social venue bringing together independent food traders, a central bar, coffee, retail and events under one roof.
As Floor Supervisor, you'll play a key role in the day-to-day running of the Market Hall. You'll lead the front-of-house team during service, maintain high standards across the venue and make sure customers receive a friendly, efficient and consistent experience.
This is a hands-on position. We're looking for someone who enjoys being on the floor, leading from the front and taking responsibility for their shift.
Key Responsibilities
- Lead and supervise the front-of-house team during service.
- Support the Duty Manager with the day-to-day operation of the Market Hall.
- Deliver excellent customer service and deal confidently with customer queries or complaints.
- Allocate sections, duties and breaks to team members.
- Make sure the venue is clean, presentable and ready for service at all times.
- Monitor tables, communal areas, toilets and outdoor areas throughout the shift.
- Ensure tables are cleared, cleaned and reset quickly during busy periods.
- Support the bar and wider team during peak trading periods.
- Coordinate with our independent food vendors to help maintain a smooth customer experience across the hall.
- Complete opening and closing procedures when required.
- Carry out venue checks and ensure operational checklists are completed correctly.
- Help maintain health & safety, fire safety, food safety and licensing standards.
- Identify maintenance, cleanliness or safety issues and report or resolve them appropriately.
- Support events, entertainment and private functions taking place within the venue.
- Help train and develop new and existing team members.
- Maintain a positive, professional working environment and set the standard for the wider team.
- Step up and take responsibility when required.
What We're Looking For
Ideally, you'll have previous experience as a Supervisor, Team Leader or experienced Front of House team member within hospitality.
You'll need to be:
- Confident leading a team during busy services.
- Friendly, approachable and comfortable speaking with customers.
- Organised and able to prioritise when several things are happening at once.
- Proactive – someone who notices what needs doing without always having to be asked.
- Comfortable dealing with customer complaints and resolving problems.
- Reliable and able to take responsibility for your shift.
- Able to remain calm under pressure.
- Comfortable working in a fast-paced hospitality environment.
- Flexible and available to work evenings and weekends.
- Passionate about maintaining high standards of service and presentation.
Experience within a food hall, restaurant, bar, events venue or other busy hospitality environment would be particularly useful.
What We Offer
- A varied role in Glossop's busiest hospitality venue.
- The opportunity to develop your hospitality and management experience.
- Training and support from the venue management team.
- A sociable, fast-paced working environment.
- Opportunities to progress as the venue and operation develops.
- Staff benefits and discounts.
If you're a natural leader who enjoys hospitality, likes being busy and takes pride in running a great service, we'd love to hear from you.
Pay: £12.71-£14.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
