Purpose of Position
Working equally between the community and the office, this is an essential role providing critical support to the operational team. With a focus on relationships, this role will bring a communication link between the office and care field personnel, enhancing the quality of care provided to our clients while supporting all our Professional Carers. This role requires extensive experience, equating to a management-level responsibility in the field.
Principle Responsibilities
Below is a list of the duties and responsibilities you may be asked to undertake as a Senior Supervisor:
- Improve the quality of care and communication by supporting Professional Carers, other staff members, and clients in the field.
- Observe, monitor, and report to management on the efficiency and accuracy of Spot Checks, providing recommendations to both Management and Training teams.
- Advise the Branch and Trainer on ongoing training requirements for carers.
- Build excellent working relationships with service users, Professional Carers, and office colleagues.
- Demonstrate, train, and advise colleagues in the field on effectively managing communication with clients, ensuring their requests are understood, discussed, and where possible, implemented.
- Implement a new system to manage, monitor, and support introductory meetings of all Professional Carers with all clients, including existing staff and new joiners.
- Provide support for operational teams with effective communication and organisational skills, demonstrating people management and leadership skills at all times.
- Achieve all pre-agreed KPI targets with effective supervision from your Branch.
- Act as a lead mentor and support new and existing Professional Carers in the field, ensuring they establish Quality Assurance Standards and develop to be confident and capable while feeling well supported.
- Carry out staff supervisions and, in the absence of the Registered Manager, conduct 1-1 meetings for the first ten weeks.
- Assist in the training of Professional Carers and attend meetings with OTs in the field to manage the care of service users who require double-up rounds.
- Conduct service user assessments, writing, and implementing care plans and risk assessments.
- Attend service users' initial calls to introduce the Professional Carer.
- Undertake field-based training to ensure carers are working within their competency levels.
- Liaise closely with colleagues and other care professionals, documenting and reporting all relevant findings to the Branch Manager for action or information purposes.
- Ensure all Service Users’ and Professional Carers’ paperwork is up to date by completing bi-monthly audit checks on files.
- Serve as the first point of contact in case of safeguarding risks and in instances of absence, reporting to the Branch Manager.
- Resolve complaints alongside the Registered Manager.
- Update the Care Coordinator regarding rota outcomes from Risk Assessments, Reviews, and Spot Checks.
- Assist the Care Coordinator with weekly rotas and provide cover when required.
- Supervise the Out of Hours service during evenings and weekends on a rota basis with other managers and supervisors.
- Undertake on-call duties as directed, recording and reporting all on-call activity to the Branch Manager.
Note: While the above tasks are comprehensive, they cannot be regarded as definitive.
About The Role
Essential Qualifications and Experience
- Previous Senior Carer or Senior Supervisor experience (in the Social Care Sector only). Deputy Care Manager experience will also be considered)
- A focused approach to policies and procedures
- Good standard of general education
- A full, clean UK driving license and use of own car
Person Specification
The following personal attributes are considered essential to the post:
- Strong communication skills.
- Strong organizational skills.
- Self-reliance and self-motivation.
- Ability to be resourceful and proactive when issues arise.
Required Criteria
- A full, clean UK driving license and use of own car.
Skills Needed
About The Company
Melody Care is a leading provider of high-quality home care services, committed to delivering personalized and compassionate care that enhances the quality of life for clients. Founded with a passion for helping others, the company has grown to serve communities with a focus on professionalism and kindness. Melody Care's dedicated team of caregivers is supported through continuous training and development, ensuring they provide the best care possible while growing in their careers. The company prides itself on fostering a culture of respect, support, and excellence.
Company Culture
At Melody Care, our culture is built on compassion, respect, and teamwork. We believe in creating a positive and supportive environment where every team member feels valued and empowered to make a difference. We’re committed to continuous learning and professional growth, ensuring that our staff have the tools and opportunities to excel in their roles. Our focus on collaboration and communication fosters a strong sense of community, allowing us to deliver the highest standard of care to our clients while supporting each other.
Company Benefits
At Melody Care, we’re proud to offer a comprehensive benefits package to our team members. Join us and enjoy competitive pay, ongoing professional development, and training opportunities that help you grow in your career. We also provide flexibility to support your work-life balance, ensuring you can thrive both at work and in your personal life. As part of our team, you’ll experience a supportive and inclusive environment where your contributions are valued, and your well-being is a priority.
Vacation, Paid time off, Retirement plan and/or pension, Referral bonus, Competitive salary, Blue Light Card, Employee of the Month, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events
Work Location: In person
