At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Step into a pivotal leadership role as one of only three Clinical Coding Team Managers in our department. Reporting directly to the Head of Department, you will hold a highly senior position where you lead, mentor, and inspire a dedicated team of 4-5 clinical coders. This is a dynamic ‘player-coach’ role; you will split your time roughly 50/50 between hands-on clinical coding and operational leadership, allowing you to stay clinically sharp while guiding your team. You will be the strategic engine of our workflow—expertly balancing complex caseloads, managing long-stay patient lists, and driving both individual and team productivity. By collaborating closely with your fellow managers, you’ll help steer our overall uncoded backlog and ensure seamless support across all specialties. If you are an expert coder ready to elevate your career, shape departmental strategy, and make a tangible impact on patient data quality, this is your opportunity to be a key driver of our success.
In this senior role, you will be both a leader and a practitioner. Roughly half of your week will be spent hands-on coding across specialties such as Trauma & Orthopaedics, Gynaecology, and General Medicine amongst others using Cerner Millennium and Medicode, ensuring you stay clinically sharp and connected to your team’s daily reality. The other half is dedicated to operational leadership: you will use Excel to intelligently divide uncoded lists, balance workloads to prevent burnout, and monitor both individual and team productivity. You’ll also collaborate closely with the other two Team Managers to strategise on the overall departmental backlog and manage day-to-day team wellbeing, leave, and performance.
To thrive here, you must be an Accredited Clinical Coder (ACC) with at least three years of experience and strong Excel skills for workload analysis and distribution. Beyond technical ability, we are looking for someone with excellent communication, a genuine commitment to team harmony, and a versatile, can-do mindset that balances high performance with compassion. In return, we offer hybrid working, flexible hours to support work-life balance, regular clinical coding training, and direct mentorship from senior leadership to support your ongoing career progression.
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Operational Leadership & Workflow Management
- Caseload Allocation & Balancing: Expertly divide daily/weekly uncoded lists into manageable allocations for your team using Excel. Ensure workloads are balanced to prevent coders becoming overwhelmed while effectively managing complex, long-stay patient cases.
- Performance Monitoring: Track and analyze both individual and collective team productivity. Monitor the uncoded backlog for your designated specialties and the overall departmental figure.
- Cross-Team Collaboration & Coverage: Communicate frequently with the other two Team Managers to strategize on the overall uncoded backlog. Proactively cover for fellow TMs during absences and redistribute work across teams when needed, including allocating cases from other specialties to your own team to maintain departmental flow.
- Department-Wide Support: Provide hands-on coding support and workload assistance to other teams when capacity allows, ensuring no team is left overwhelmed during peak periods or staff shortages.
- Team Management: Manage day-to-day team operations, including overseeing leave, sickness, performance issues, and fostering a positive, harmonious team environment.
Hands-On Clinical Coding
- Specialty Coding: Spend approximately 50% of your time hands-on coding across Trauma & Orthopaedics, Gynaecology, and General Medicine amongst others, maintaining clinical accuracy and staying connected to your team’s daily challenges.
- System Utilization: Use Cerner Millennium and Medicode to ensure accurate, high-quality clinical coding in line with national standards and local policies.
Essential Skills, Qualifications & Experience
- Qualifications & Experience: Hold the ACC (Accredited Clinical Coder) qualification with a minimum of 3 years experience as a clinical coder.
- Technical Proficiency: Be highly proficient in Microsoft Excel for workload analysis and list division. Strong working knowledge of MS Office (Outlook, Word) is essential.
- Systems Knowledge: Experience using Cerner Millennium and Medicode is desirable (local configuration training provided).
Personal Qualities & Attributes
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
- People & Wellbeing Focus: Genuine commitment to collegiate wellbeing, team harmony, and creating a supportive working environment.
- Mindset & Drive: Strong sense of responsibility, belief in high performance, and a proactive, can-do attitude.
- Versatility & Focus: Mental agility to seamlessly switch between strategic oversight and detailed hands-on coding, with sustained focus under pressure.
What We Offer: Training, Development & Flexibility
- Hybrid & Flexible Working: Hybrid model with part-week remote working. Highly flexible department committed to work-life balance.
- Continuous Clinical Learning: Regular clinical coding training sessions (as time/productivity allows) to broaden knowledge and maintain coding sharpness.
- Direct Mentorship: 1-on-1 mentorship from Head of Department and Deputy on management, leadership, and people skills.
- Career Progression: Active support for formal career development and progression within operational constraints.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
