Stour Surgery is looking for an enthusiastic Operations Manager to join our friendly and supportive management team. This is a varied and rewarding role for someone who enjoys taking ownership, thrives in a busy environment and can confidently manage competing priorities while maintaining a calm, positive approach.
Working closely with the Practice Manager, and alongside the Office Manager and Nurse Manager, you will play an important role in the day to day running of the practice, helping to ensure our services are safe, efficient and responsive to the needs of both our patients and staff.
We are looking for someone who is organised, proactive and motivated, with plenty of initiative to solve problems and improve processes.
This is a full-time position, and salary is negotiable depending on experience.
About the role
As Operations Manager, you’ll help co-ordinate the day-to-day operational and administrative functions of the practice, supporting the wider management team to ensure everything runs smoothly. Reporting to the Practice Manager and GP Partners, you will have the opportunity to contribute ideas and make a genuine difference to how the practice operates.
Your responsibilities will include:
- Supporting the Practice Manager in the day-to-day operational management of the practice.
- Work closely with the Office Manager to ensure administrative processes are effective and efficient.
- Maintain practice policies and procedures, and regulatory compliance including CQC standards.
- Supporting recruitment, staff induction, training and HR administration.
- Coordinating staffing, sickness cover and leave to maintain service delivery.
- Leading on health and safety, fire safety and premises maintenance.
- Coordinating vaccination clinics and patient recall programmes.
- Supporting the Practice Manager with financial administration, claims and reporting.
- Coordinate and maintain clinical rotas.
- Provide support with practice IT systems and digital services.
About you
We’re looking for someone who:
- Is highly organised, proactive and able to use their own initiative.
- Enjoys finding solutions and improving the way things are done.
- Has excellent communication and organisational skills.
- Can manage multiple priorities and adapt to changing demands.
- Has experience of management ideally within healthcare.
- Works collaboratively and builds positive relationships with colleagues.
- Is committed to delivered high-quality services for patients and supporting staff.
About Stour Surgery
Stour Surgery is a well-established, friendly GP practice based in Christchurch, Dorset serving over 10,800 patients. We are proud to provide a high standard of patient-centred care to our local community and are committed to delivering safe, accessible and responsive healthcare services.
We have a dedicated and experienced multidisciplinary team who work collaboratively to support one another and provide the best possible service for our patients. As a practice, we value teamwork, professionalism, kindness and continuous improvement, and we encourage staff at every level to contribute ideas and help shape the future of the practice.
Benefits:
- Free parking
- On-site parking
- Sick pay
Work Location: In person
