We’re looking for a highly organised person with proven experience in dealing with clients on the telephone and excellent administration skills.
Our busy service is growing and we are looking for someone who is quick to learn. We are looking for someone who is empathetic and understanding with a calm approach. It is essential as we support people during sensitive moments in their lives. The role is often the first point of call during times of crisis , which means being able to provide excellent customer care. We are looking for someone who can help our team work smarter by embracing modern tools — including AI.
If you’re compassionate, proactive and detail-focused, we’d love to hear from you.
Key Responsibilities
- Answering client enquiries and calling new Client enquiries
- Provide calm and professional support to individuals in sensitive situations.
- Administrative support for Team Members
- Accurate inputting into CMS, keeping electronic records and case information and replying to client emails.
- Follow workflows to ensure high quality client service
- General admin duties including electronic filing and updating records, sending out documents to clients.
- Data entry and transferring manual information to digital systems.
Pay: £13.50-£15.00 per hour
Expected hours: 22.5 – 37.5 per week
Benefits:
- Free parking
- On-site parking
Work Location: In person
