Breathing Buildings, part of Volution Group plc, is a leading provider of ventilation solutions. We pride ourselves on our innovation, commitment to sustainability, and dedication to quality.
Reporting To: Engineering & Consultancy Manager, Breathing Buildings
Hours of work: Part‑time, 24 hours over 3 days per week, 9am – 5.30pm (unpaid 30 min lunch)
Salary: Pro rata salary for 24 hours per week: £15,862 per year.
Role Overview
The primary objective of this role is to provide administrative support to the Breathing Buildings After Sales and Site Servicing Team. Ideally you will have experience within a similar role i.e. Customer Service, Administration, Coordination, Scheduling, and internal sales. Training will be provided.
Main Responsibilities
- Provide administrative support to the After Sales and Site Servicing Team.
- Handle incoming calls and distribute customer queries to the relevant people.
- Produce project‑specific service quotations.
- Update existing quotations and sales orders to support the site servicing teams.
- Once a new order is secured, collaborate with the Site Service team and Sub‑Contractors (Engineers) to coordinate diaries, ensuring service scheduling dates are achieved ensuring customer expectations are managed
- Using the in‑house construction projects database (Sugar CRM); identify, log, and contact lapsed/new service opportunities to support sales growth plans.
- Assist the Sales Project Administrator during high‑demand periods or during staff annual leave.
Essential Skills and Experience
- Experience within a similar role i.e. Customer Service, Administration, Coordination, Scheduling, and internal sales
- Experience of managing a broad range of responsibilities with strong attention to detail, organisational capabilities, and time management
- Personable team player.
- Strong written and verbal communication skills.
- Confident telephone manner.
- Willingness to learn.
- Good working knowledge of Microsoft Excel and Word.
- Experience with a CRM system is useful but not essential.
What We Offer:
- Annual leave – 25 days plus bank holidays (pro rata)
- Pension - auto-enrolment after 3 months of service
- Health Assured - Employee Assistant Programme
- Employee Referral Scheme - receive up to £500
- Quarterly Volution Values Award - £100 if nominated
- Ongoing training and development
If you’re looking for a varied administrative role within a supportive team, we’d love to hear from you, learn more about Breathing Buildings: https://www.breathingbuildings.com
Pay: £12.71 per hour
Application question(s):
- Does the salary meet your requirements £12.71ph (24 hours per week)
- Notice period, in weeks
Work Location: Hybrid remote in Dudley DY2 0XQ
