Are you tech-savvy, customer-focused, and thrive in a fast-paced environment? We're looking for a Helpdesk Operative to join our dynamic support team and be the first point of contact for resolving customer and staff queries.
What You’ll Be Doing:
- Responding to helpdesk requests via phone, email, and computer systems
- Logging and tracking jobs through to resolution
- Diagnosing and troubleshooting client issues and engineer issues.
- Escalating technical issues to relevant departments
- Maintaining accurate records of communication and actions taken
- Delivering outstanding customer service in line with company standards
- Covering out of hours annual leave cover
What We’re Looking For:
- Previous experience in a helpdesk or customer service role (preferred but not essential)
- Strong communication and problem-solving skills
- Ability to multitask and prioritise in a busy environment
- Basic IT literacy and familiarity with helpdesk systems
- A team player with a proactive attitude
What We Offer:
- Full training and ongoing support
- Opportunities for career progression
- A friendly, inclusive workplace culture
Ready to make a difference and support a team that values great service? We want to hear from you!
Job Type: Full-time
Pay: £25,550.00-£26,500.00 per year
Work Location: In person
