Job Summary
To work as part of a small team in specialist bakery and shops. Providing final presentation of products through packaging and offering first-class customer service through knowledge and communication to a wide range of both domestic and international customers. On occasion, duties may extend to supporting 'pop-up' shops, participating in special events, and assisting with group talks conducted on-site. Work locations include Grasmere and Hawkshead and applicants must be able to drive to fulfill responsibilities across both shops.
Main tasks of the job:
- Preparation of stock
- Packaging of stock and wrapping product
- Customer care
- Advising and informing
- Using Electronic Point of Sale
- Taking orders
- Preparing work areas and cleaning work areas
- Shop housekeeping
- Stock control – re-stocking and stock rotation
- Presentation of stock
- Delivery of talks to visiting groups
- Barista service
- The flexibility to work at shows, as and when required
Full training will be given in any of the above if necessary.
Days of work: 5 days
Hours of work: 9.00am to 5.30pm* (1-hour lunch)
*From the first Monday in November until the first Monday in January the shop will close at 5pm and therefore half an hour less to be worked each day. From the first Monday in January until the week preceding February Half Term (wherever that may fall) the shop will close at 4:30pm and therefore one hour less to be worked each day.
Rate of pay: £14.00 per hour (age 23 and over)
Length of contract: Permanent, rate of pay increasing to £14.50 following successful probationary period.
Suitable candidate:
- Experience in a customer service role in retail/tourism
- To embrace the company ethos and communicate to the customer
- Reliable and flexible
- Energetic, enthusiastic and personable
- Can work as part of a small team in a limited and fast-paced environment
- Presentable for employment in both food production settings and customer-facing roles
- Must hold a full UK driving licence for driving company vehicle
Benefits:
We offer you the opportunity to work in the most beautiful part of the UNESCO Lake District National Park, and as part of a 3rd generation friendly family business that prides itself on its social responsibility and commitment to the charitable sector, but we also offer (points 1 and 7 after 3 months probationary. Points 3 and 4 after a year’s service):
1. Health policy with the option to add family members which offers a cash back scheme not only for health but everyday essentials and luxuries.
2. Additional annual bonus payment(s) linked to team performance.
3. A birthday present of a day’s pay on your birthday.
4. £50 worth of goodies of your choice.
5. If not resident in Grasmere, free car parking.
6. Travel allowance of 50p per mile is over and above a total daily commute of 40 miles return, to and from work.
7. ‘My Cumbria Card’ offering discounts for regional attractions and facilities.
8. Staff Discount.
9. Training where necessary.
10. Payment of out-of-work courses that would be beneficial to the position.
11. Uniform provided, to be worn in accordance with company policy.
12. Free refreshments and as much Grasmere Gingerbread® as you like while at work.
To note:
- Ability to lift and carry items as required
- A confidentiality agreement must be signed
- Compliance with the company’s Health & Hygiene policy is mandatory
- Work visa sponsorship and live-in accommodation are not available
- UK Driving Licence required
Pay: £14.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Application question(s):
- What excites you the most about the opportunity to work at Grasmere Gingerbread®?
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
