About the job.
Have you ever considered a role in Human Resources? National Highways is recruiting HR Advisors to join our HR team.
We welcome applications from candidates with transferable skills gained through education, employment, volunteering, or other people-focused roles. Previous HR experience is desirable but not essential as full training will be provided. We're looking for people with excellent communication, customer service, organisational, and digital skills, alongside the ability to learn new processes and work collaboratively.
This role is based in our Birmingham office. We offer flexible hybrid working, with 40% of the week spent in the office and 60% working from home.
We have both permanent and fixed-term contract opportunities available. Candidates will be asked to discuss their contract preference during the interview process, and appointments will be made against available vacancies.
We're recruiting across several teams, including Governance and Planning, HR Advisory and Onboarding. Depending on the team you join, you'll provide high-quality HR support by managing a range of written and telephone queries, within a fast paced environment, ensuring colleagues receive an efficient and professional service.
- Provide first line advice to managers and employees within a fast-paced shared services team, whilst working to tight deadlines within service level agreements.
- Handle inbound calls, acting as the first point of contact for employees and managers, and delivering excellent customer service in a phone-based environment.
- Understand, keep up to date with and communicate HR policies, processes, and procedures to employees and managers.
- Use HR systems to administer transactional changes to employee records such as processing Flexible Working Applications, Family Leave, Leavers, Partial Retirements, Pay, Recruitment.
- Monitor and share customer feedback and trends to provide feedback required for the continuous improvement of our HR policies and processes.
Interviews are expected to take place during the week commencing 10 August, with a planned start date of 21 September.
About you.
- Experience acting positively and professionally towards helping others, responding to queries, or providing support in a customer focused environment. Experience could be gained through work, education, volunteering or team environments.
- Vocational or standard qualifications - either GSCE/A Levels or NVQ/Apprenticeship (Essential).
- Able to communicate clearly and build positive working relationships with different people to enable effective escalation of queries.
- Able to demonstrate good organisation, manage tasks effectively, solve problems, work independently, and communicate clearly both verbally and in writing.
- Experience using digital systems or technology such as Microsoft applications or similar tools to organise information, communicate with others and complete tasks accurately.
About us.
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Our HR directorate includes a wide range of services to support our people to be the best they can be, and to enable the organisation to achieve its goals and objectives.
We're fully committed to making National Highways a great place to work. We want an inclusive culture where our people feel informed, motivated, engaged - and always reaching for high levels of performance.
Through our People Strategy we're also building our company's resilience, making it better prepared for the future - and we're always striving to improve our day-to-day services.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
