About Us
Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
About the Role
The successful delivery of Projects is a key requirement for the growth of the company and its ability to deliver its strategic plan. This role is Project Management and practical “hands on support” to manage the development and execution of commercial projects and business transformation change plans in an agile, fast paced environment, working closely with the commercial team, clients, suppliers, operational and all shared services departments within Addison Lee.
Salary
£50,000 - £55,000
Location
The role is based at our head office in Paddington
Reporting Lines
This role reports to Head of Project Management
Main Accountabilities
- Project Management: Management of strategic projects across Sales, Marketing, Finance, and Operations, supporting business transformation and continuous improvement initiatives.
- Sales Enablement & CRM Enhancement: Manage projects to optimise CRM platforms, sales processes, and customer engagement tools, ensuring alignment with commercial objectives and go-to-market strategies.
- Change Management & Adoption: Lead change activities including business readiness, process improvement, training, and communications to maximise user adoption and project success.
- Project Scope & Requirements Management: Work with sponsors and stakeholders to define project requirements, business cases, objectives, and success criteria, ensuring alignment with organisational strategy.
- Project Delivery & Execution: Define project scope, objectives, timelines, resources, and success measures, ensuring projects are delivered on time, within budget, and to agreed quality standards.
- Business Process Improvement: Identify and deliver opportunities to improve operational efficiency, customer experience, and business performance through process optimisation and technology adoption.
- Cross-Functional Collaboration: Coordinate resources and activities across multiple teams and departments to deliver successful project outcomes and support wider business transformation initiatives.
- Stakeholder Management: Build strong relationships with key business stakeholders, ensuring clear communication, alignment of priorities, and successful project outcomes.
- Performance & Benefits Realisation: Establish and monitor project KPIs, benefits, and success metrics to track progress and demonstrate value delivered.
- Continuous Improvement: Champion a culture of continuous improvement by identifying opportunities to enhance processes, systems, and ways of working to support business objectives.
Requirements
- Must have 3+ years of Project Management or Change Management in a commercial environment, evidenced.
- Recognised project management accreditation (Prince2, MSP, MoP, PMP, APM)
- Proven experience in managing complex and nuanced commercial or transformation projects in a fastpaced, customer-centric environment.
- Some experience in delivering CRM systems projects, including system implementation, migration, integration, and optimisation. (e.g. Salesforce, HubSpot, Freshsales)
- Strong commercial acumen and strategic thinking, with the ability to translate vision into actionable plans.
- Good stakeholder management and communication skills, with experience influencing at senior
levels.
- Experience in managing cross-functional teams and delivering measurable business outcomes.
- Familiarity with Office 365, SharePoint, Teams, and project management tools
- Strong verbal and written communication skills.
- Comfortable working under pressure, self-motivated and a problem-solver.
Benefits
As well as a salary of up to £55,000, you'll also receive:
Up to 10% Bonus,
Enhanced Maternity Leave: 26 weeks full pay, 13 weeks 50% pay,
Enhanced Paternity Leave: 4 weeks full pay,
2 days paid volunteering leave a year,
Private Medical Insurance, Travel Insurance (after 1 year),
Wellness Program,
Cycle to Work Scheme,
33 days Annual Leave (incl. bank holidays),
Life Insurance (Death in Service),
Extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets),
Support with Professional Training and Qualifications via Apprenticeships,
Season Ticket Loans, Discounted Cabs and Courier services (within London).
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.
Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.
