Job Overview
We are seeking a dynamic and motivated Supervisor/Key Holder to join our retail team for our New Southend store. This role involves overseeing daily store operations, managing staff, and ensuring excellent customer service. The ideal candidate will possess strong leadership qualities, organisational skills, and the ability to communicate effectively in a multilingual environment. As a key holder, you will be entrusted with opening and closing the store, maintaining sales standards, and supporting the management team to achieve business goals. This is a paid position suitable for individuals with previous management or supervisory experience looking to advance their careers within retail management.
Responsibilities
- Supervise daily store operations to ensure smooth functioning and high standards of customer service.
- Lead and motivate team members, providing guidance and support to optimise performance.
- Manage staff schedules, delegate tasks, and monitor attendance to ensure adequate coverage during shifts.
- Assist with merchandising activities, including stock organisation, visual displays, and inventory control.
- Handle customer enquiries professionally, demonstrating excellent phone etiquette and communication skills.
- Support sales initiatives by engaging with customers, promoting products, and achieving sales targets.
- Ensure compliance with health and safety regulations and company policies at all times.
- Open and close the store as a key holder, conducting security checks and cash handling procedures.
- Maintain organisational records related to sales, stock levels, and staff performance for administrative purposes.
Experience
- Proven supervisory or management experience within retail or a similar customer-focused environment.
- Strong leadership skills with the ability to manage teams effectively.
- Bilingual or multilingual abilities are highly desirable to communicate with diverse customer bases.
- Experience in sales management, merchandising, and organisational tasks is preferred.
- Excellent communication skills coupled with professional phone etiquette.
- Demonstrated time management skills with the ability to prioritise tasks efficiently.
- Previous administrative experience will be advantageous in handling store records and reporting requirements. This role offers an exciting opportunity for motivated individuals eager to develop their leadership capabilities within a vibrant retail setting.
Pay: £12.80 per hour
Benefits:
- Company pension
- Employee discount
Work Location: In person
