About the role and team
In this role, you will work within the Housing Solutions Team, helping to assess the eligibility of households for social housing in accordance with the Council's Housing Allocations Scheme. You will play an important role in ensuring applications are processed accurately and efficiently while providing excellent customer service to residents seeking housing assistance.
You will deal with housing register enquiries in person, by telephone, email and letter, providing advice and information to applicants and partner agencies. This is a predominantly administrative role and requires excellent organisational skills, attention to detail, and the ability to apply policies and procedures fairly and consistently to individual circumstances.
What we are looking for from you
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Previous experience of working in housing would be beneficial, but is not essential.
- Experience of working with the public and providing customer-focused services.
- Excellent administrative and organisational skills with a high level of accuracy.
- Ability to interpret and apply policies, procedures and guidance consistently.
- Ability to work effectively as part of a team whilst also managing your own workload with minimal supervision.
- Strong interpersonal and communication skills, enabling you to work confidently and sensitively with people who may be experiencing difficult circumstances.
- Good time management skills with the ability to prioritise workloads and meet deadlines.
- A driving licence and access to a vehicle are essential.
Why should you join us?
What's in it for you?
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Hybrid working supporting our Climate Change Strategy, potentially working 1 day from home and 4 days in the office (weekly).
- Free onsite parking at Pippbrook offices.
- 24 days annual leave, rising to a maximum of 28 days a year (plus Bank Holidays).
- Excellent pension scheme including employer contribution of 15%.
- Annual flu vaccinations and health checks.
- Employee Assistance Programme and Mental Health First Aiders to support your wellbeing.
- Cycle to Work scheme.
- Dorking Halls and Pippbrook House discounts.
- Leisure Centre discount.
- Free eye test.
- Beautiful, well-connected location in the Surrey Hills with easy access to outdoor activities.
- Staff events.
- Family-oriented organisation.
Further information
About us
For an informal chat about the role, please contact Leanne Hanrahan 01306 870626
[email protected] or the HR Team.
Closing date for applicants: 5pm Sunday 30 August 2026
Interview date: 7 September 2026
DBS: This role will be subject to a Disclosure and Barring Service check.
Driving Licence: A driving licence and access to a vehicle are essential.
Working pattern: Monday to Friday, 8.30am to 5.00pm.
Additional information about the interview process
The interview will include a written exercise.
Local Government Reorganisation (LGR)
Mole Valley District Council is preparing for a major transformation through Local Government Reorganisation (LGR), which will come into effect on 1 April 2027. The aim of LGR is to create a more streamlined, efficient and locally responsive system of government that strengthens public services. You can find out more about the LGR on the Surrey LGR Hub website.
Mole Valley District Council will become part of the new East Surrey Unitary Council, which will be responsible for all services in the eastern part of the county.
As we move toward LGR, we want to reassure all applicants that roles linked to Mole Valley District Council will continue beyond the transition period and arrangements are in place to ensure that staff will transfer on existing terms and conditions to the new East Surrey Council.
How to apply
CV and supporting statement – Click Apply Online, complete the short application form and upload your up-to-date CV along with a supporting statement explaining how you meet the essential skills and experience within the job description and person specification.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and drawn directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn.
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