Regional Director (KAPD)
Contract: Healthcare
Location: Birmingham, B37 7YN
Hours of work: 37.5
Contract Type: Permanent
ISS is recruiting a Regional Director to join its growing Healthcare segment.
Covering the Midlands region, this is a permanent, full-time leadership role focused on driving operational excellence, customer satisfaction, commercial performance, and sustainable growth across a portfolio of healthcare accounts.
Job Description
The Regional Director (KAPD) is responsible for leading the development and performance of the region across customer relationships, service delivery, business performance, safety, people engagement, and sustainable growth.
Working within the framework of the Reimagining Healthcare Strategy (RHS), the role supports the NHS 10-Year Plan by ensuring high-quality, customer-focused service delivery and strategic account development.
Key Responsibilities
- Lead a portfolio of Key Account Managers, Key Account Directors, and/or Key Account Portfolio Managers, ensuring full ownership of customer accountabilities, including leadership of people, operational delivery, and financial performance (P&L).
- Maintain strategic customer focus by ensuring customer information is accurately structured, accessible, and maintained within CRM systems and other ISS business tools, with visibility across the portfolio.
- Lead, mandate, and monitor the effective use of the ISS Account Development Process and associated account plans across the region.
- Support teams in translating customer insights and business intelligence into relevant service propositions and solutions.
- Drive and monitor continuous stakeholder engagement to ensure alignment between customer stakeholders and internal teams, using the account development plan as the central focus.
- Promote high levels of engagement through clear, tangible, and consistent communication across all teams.
- Ensure compliance with all safety, governance, and operational standards within critical healthcare environments.
- Contribute to the ongoing growth and strategic direction of the Healthcare segment across the region.
Professional and Personal Competencies/Qualifications
- Proven experience within the FM industry or a related service-led environment, including supplier management.
- Strong Hard Services experience within critical environments.
- Knowledge of HTM standards is desirable but not essential.
- Experience working within a large matrix organisation, managing multiple stakeholders with differing expectations and priorities.
- Significant experience in customer relationship management, strategic sales, and/or consultancy-led sales environments.
- Strong commercial acumen, including budgeting, financial management, reporting, and performance management.
- Demonstrable leadership capability with experience developing high-performing teams.
- Excellent communication, stakeholder management, and relationship-building skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
