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Job Title: IT Support Assistant
Posting Start Date: 25/06/2026
Job Id: 2785
School/Department: IT Services
Work Arrangement: Full Time (On site)
Contract Type: Permanent
Salary per annum (£): £25,249 - £28,778.
Closing Date: 09/07/2026
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The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.
We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
Overview
The IT Support Assistant plays a crucial role within both central IT Services and Faculty IT teams at the University of Sheffield. This position requires a good technical aptitude, problem-solving skills, and competent communication abilities to deliver professional IT support to students and staff across the university.
You will provide comprehensive technical support for a range of IT systems and services, diagnosing and resolving moderate to complex technical issues with minimal supervision. Working across campus locations, you'll apply your technical knowledge to address hardware, software, and network problems while contributing to the continuous improvement of IT services.
This role offers excellent opportunities for career advancement in IT support. As a valued team member, you'll develop specialised technical skills while supporting the university's teaching, learning, and research activities through reliable and efficient IT services
Main duties and responsibilities
Provide responsive IT support to students, staff and academics, resolving common technical issues and escalating more complex problems according to established procedures
Support the IT service desk and TechBar locations across central and faculty locations, delivering in-person assistance with hardware, software, and systems
Process and manage IT support tickets using the university's service desk system (TOPdesk), ensuring accurate documentation and timely updates
Troubleshoot basic issues with Windows and macOS devices, peripherals, software applications, and network connectivity
Assist users with university-specific systems including email, VPN, Wi-Fi, printing services, and learning management platforms
Set up and configure equipment including computers, monitors, printers, and other peripherals
Maintain and contribute to IT knowledge bases and self-help resources for common issues
Participate in IT induction sessions for new staff and students, providing guidance on university systems
Support the preparation and deployment of IT equipment for university events and the start of academic terms
Develop understanding of faculty-specific IT requirements to provide tailored support across different academic areas
Gather user feedback to help improve IT services and identify recurring issues
Carry out other duties, commensurate with the grade and remit of the post
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.
Criteria
Essential or desirable
Stage(s) assessed at
A-Level, BTEC, or equivalent qualification in an IT-related field, or 1-2 years of practical experience in IT support
Essential
Application
Demonstrated knowledge of computer hardware, operating systems (Windows and macOS), and standard software applications
Essential
Application/Interview
Experience troubleshooting and resolving common technical issues with hardware, software, and network connectivity
Essential
Application/Interview
Working knowledge of IT security principles and data protection requirements
Essential
Application/Interview
Experience using helpdesk or ticket management systems to track and resolve technical issues
Essential
Application/Interview
Strong analytical and problem-solving skills with the ability to diagnose issues methodically
Essential
Application/Interview
Excellent communication skills with the ability to explain technical concepts clearly to users with varying levels of technical understanding
Essential
Application/Interview
Ability to manage multiple priorities effectively and work independently with minimal supervision
Essential
Application/Interview
Demonstrated ability to learn and adapt to new technologies and systems quickly
Essential
Application/Interview
Technical certification such as CompTIA A+, Microsoft, or Apple certification (assessed at: application/interview)
Desirable
Application/Interview
Knowledge of basic networking concepts and troubleshooting
Desirable
Application/Interview
Experience in an educational or higher education IT environment
Desirable
Application/Interview
Further Information
Grade
4
Line manager
IT Team Leader
Direct reports
None
Our website
https://www.sheffield.ac.uk/it-services/about ()
For informal enquiries about this job contact Dan Nespoli, Campus IT Manager at
[email protected]
Next steps in the recruitment process
We plan to let candidates know if they have progressed to the selection stage within two weeks of the closing date. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact
[email protected]
Our vision and strategic plan
We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision ().
What we offer
A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
Flexible working opportunities, including hybrid working for some roles.
Generous pension scheme.
A wide range of discounts and rewards on shopping, eating out and travel.
A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
Recognition Awards to reward staff who go above and beyond in their role.
A commitment to your development access to learning and mentoring schemes;
A range of generous family-friendly policies
paid time off for parenting and caring emergencies
support for those going through the menopause
paid time off and support for fertility treatment
and more
We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.
Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page: - sheffield.ac.uk/jobs/candidates (opens in a new window).
We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.
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