About the Role:
BMV Business Support Services Ltd believes that dependable customer support is a key part of every successful operation.
We are looking for a Customer Service Manager who can lead daily customer service activities, support a small team, and make sure clients receive clear, timely, and professional assistance. You will help manage enquiries, resolve service issues, improve response standards, and maintain a positive experience for every customer.
This role is ideal for someone who is organised, calm under pressure, and confident leading people in a busy customer focused environment.
Why Work With Us?
The Environment:
You will be part of a professional and supportive workplace where communication and reliability matter.
Customer Focus:
We believe good service is built on clear communication, fast follow up, and practical solutions. You will play an important role in keeping our clients and customers satisfied.
Team Support:
You will work closely with operations, administration, and management teams to make sure customer requests are handled properly from start to finish.
Growth:
This role offers a stable opportunity to build your leadership experience in customer service, client support, and business operations.
Key Responsibilities:
Customer Service Leadership:
Oversee daily customer service activities and support team members with enquiries, follow ups, and issue resolution.
Team Coordination:
Help assign tasks, monitor workloads, support training, and provide guidance to customer service staff.
Client Communication:
Respond to customer concerns professionally and make sure clients receive accurate updates in a timely manner.
Service Quality:
Monitor service standards, review common issues, and recommend improvements to customer handling processes.
Complaint Resolution:
Handle escalated customer concerns with patience, professionalism, and a practical approach.
Reporting:
Prepare basic reports on enquiries, complaints, response times, and customer service performance.
Internal Coordination:
Work with operations, administration, logistics, and management teams to resolve customer requests efficiently.
What We Are Looking For:
Experience:
Previous experience in customer service, client support, call centre operations, office management, or a similar supervisory role is preferred.
Leadership:
You can guide a small team, support staff development, and help maintain a positive working environment.
Communication:
You are confident speaking with customers, suppliers, colleagues, and managers in a clear and professional way.
Organisation:
You can manage multiple enquiries, track follow ups, and keep records accurate.
Problem Solving:
You stay calm when handling complaints and can find practical solutions without unnecessary delay.
Computer Skills:
Comfortable using email, spreadsheets, customer records, and basic office systems.
Mindset:
You are reliable, patient, service focused, and willing to take ownership of customer concerns until they are resolved.
Pay: £2,600.00-£3,300.00 per month
Work Location: In person
