We are thrilled to announce an exciting opportunity for an experienced Senior Meetings & Events Sales Executive at our award-winning countryside estate, Horwood House Hotel. As a dedicated and driven Senior Meetings & Events Sales Executive, you will lead on corporate and conference enquiries from first contact through to confirmed booking, acting as a key point of contact for our meetings and events clients. With your confidence, sales expertise and commercial awareness, you will convert enquiries and show-rounds into confirmed business, playing a crucial role in growing our meetings and events segment. You will also support and mentor junior members of the sales team, and help drive the achievement of established budgets and targets across the department.
Key Responsibilities and Duties
- Act as a senior point of contact for all meetings, conference and corporate event enquiries, guiding clients through the booking and planning process.
- Ensure timely follow-up on all enquiries, recording details accurately as agreed with clients.
- Manage contracts, deposits and event specifics efficiently, adhering to deadlines.
- Meet with clients to discuss upcoming meetings and events, covering their requirements and showcasing the hotel’s facilities and services.
- Prepare event sheets that detail all final client requests and attend weekly function sheet meetings.
- Communicate effectively with the team to share crucial information with relevant departments.
- Actively upsell and cross-sell services to enhance corporate bookings and add relevant comments to reservation details.
- Maximise revenue opportunities for the hotel while ensuring effective communication between sales and operations for beneficial outcomes for both staff and guests.
- Maintain established standards and procedures alongside effective diary management to optimise sales potential.
- Ensure that all quoted rates align with the hotel and company sales strategies.
- Respond promptly to all new enquiries.
- Conduct professional hotel show rounds and follow up with precise proposals.
- Be well-informed about the hotel’s facilities, services and promotions, sharing this knowledge with guests whenever possible.
- Proactively manage all guest feedback, both positive and negative, and record it accurately.
- Ensure accurate documentation of all meetings and events enquiries.
- Support and mentor junior members of the meetings and events sales team.
- Assist in achieving budgets and targets set for this segment, as well as the overall hotel budget.
Skills Required
- At least 2-3 years of experience in a similar role within meetings, conference and events sales.
- Proven track record of converting enquiries into confirmed bookings.
- Exceptional organisational abilities and prioritisation skills.
- Capability to perform well under pressure.
- Strong multitasking abilities and self-management of workload.
- Attention to detail to guarantee every element of an event is flawless.
- Excellent communication skills, both written and verbal, as well as in person.
- Confident, proactive approach with the ability to lead and support junior team members.
- Proficient IT skills, including Outlook, Word, and Excel.
What You’ll Receive as Part of Our Team:
Competitive salary
Bonus scheme with a target of 10% of your salary, paid quarterly upon achievement
28 days of annual leave (including bank holidays)
Pension plan
Training and development opportunities
Complimentary staff meals
Free parking
Discounts on food, beverages, spa services, hotel stays and memberships
A free birthday meal
Long service rewards
Recommend a friend scheme
Uniform provided
If you believe this role suits you, we would love to hear from you!
[email protected]
Job Type: Full-time
Ability to commute/relocate:
Milton Keynes: reliably commute or plan to relocate before starting work (required)
Experience:
Similar Role: 2 years (required)
Work Location: In person at Horwood House
