Job Description
CHS is an award-winning commercial vehicle repair body shop. We work with all the major UK insurers and numerous blue-chip businesses, keeping cars, vans and trucks on the road. Due to continued growth, we are looking for an experienced
Operations & Repair Process Manager to join our busy support team at our Head Office in Hoddesdon.
This is a key position within the business and will suit someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively coordinate multiple departments to ensure every repair progresses smoothly from collection through to delivery.
You will be the central point of contact for each job, ensuring communication flows efficiently between customers, estimators, drivers, parts, workshop, accounts, and directors. You will be the glue that brings all departments together, driving performance, maintaining procedures, and implementing improvements where needed.
The Role
- Coordinate vehicle collections and deliveries, ensuring drivers are routed efficiently
- Monitor and manage repair progress from booking through to completion
- Liaise daily with estimators to ensure 24-hour estimating targets are achieved
- Work closely with the workshop and parts department to ensure all requirements are in place for repairs to progress without delay
- Communicate with customers via phone and email, providing regular updates on repair status
- Update and maintain internal management systems accurately and efficiently
- Ensure all job documentation is complete and prepared for invoicing
- Send completed invoice packs to the accounts department
- Identify bottlenecks and proactively resolve issues before they affect turnaround times
- Support and implement new processes and procedures to improve operational efficiency
- Provide regular updates to directors regarding workload, upcoming requirements, and operational performance
- Deliver exceptional customer service and professionalism at all times
- Act as the first point of contact, the central coordinator, and the final checkpoint for all repair jobs
Candidate Requirements
- Previous experience within the accident repair, vehicle bodyshop, commercial vehicle repair, fleet repair, or automotive industry is essential
- Experience within the HGV/commercial vehicle repair sector would be a distinct advantage
- Previous experience in a vehicle repair, logistics, operations, service management, production control, or workshop coordination role
- Strong understanding of the vehicle repair process from estimate through to completion and invoicing
- Strong organisational and multitasking skills
- Ability to work under pressure and prioritise effectively in a fast-paced environment
- Excellent communication skills, both written and verbal
- Confident liaising with customers, insurers, suppliers, and internal departments
- Strong IT skills and experience updating management systems
- Ability to take ownership of tasks and see them through to completion
- Process-driven with a continuous improvement mindset
- Professional, reliable, and highly organised
- Ability to maintain strict confidentiality
- Positive, proactive, and solutions-focused approach
Due to the nature of the role, applicants must have previous experience working within the vehicle repair or accident repair industry. An understanding of bodyshop operations, repair processes, estimating workflows, parts management, and customer communication is essential. Experience within the HGV or commercial vehicle repair sector would be highly advantageous.
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Work Location: In person
