Premier Concrete Pumping Limited
Hiredesk Co-ordinator
Location: Flexible, we’re open to the right person!
Astley | Mansfield | Maidenhead | Birmingham | Tamworth
We offer our Hiredesk Administrator an excellent package of benefits, including:
· A competitive salary depending on experience.
· 28 days annual leave including bank holidays.
· Auto-enrolment into our pension scheme.
· Free parking onsite.
· Benenden Private Healthcare Scheme.
· Life Insurance.
A bit about us:
Camfaud Group is the largest concrete pump hire company in the UK. Camfaud Group employs over 300 staff across various depots across the UK and due to our continued expansion, we are actively seeking Hiredesk Administrator to join our team.
The role
Premier Concrete Pumps hire static plant across the UK. This role is to provide efficient coordination of equipment hire activities, ensuring customers receive a high standard of service delivery while maximising equipment utilisation and supporting operational performance
Job Responsibilities:
Your role would predominantly be supporting the Hiredesk coordinator with the below duties:
· Respond to customer enquiries via email and telephone.
· Provide quotations for equipment hire and associated services.
· Process hire orders, exchanges, and off-hires.
· Book 3rd party logistic when required
· Maintain regular communication with customers regarding deliveries, collections, and availability.
· Resolve customer queries promptly and professionally.
· Schedule and allocate equipment in line with customer requirements.
· Monitor equipment availability and utilisation.
· Liaise with transport, workshop, and depot teams to ensure equipment is ready for hire.
· Coordinate deliveries and collections
· Raise hire contracts and ensure all documentation is completed accurately.
· Update and maintain records within the hire management system and excel.
· Process purchase orders and supporting documentation where required.
· Maintain filing systems and customer records.
· Assist with equipment planning and fleet utilisation.
· Support stock and asset control processes.
· Monitor breakdowns, equipment exchanges, and service requirements.
· Follow company H&S procedures.
· Support with audits and compliance.
· Support with month end review and documentation.
· Work closely with the National Sales Manager and General Manager, ensuring smooth operations of the overall Hiredesk
What we’re looking for from the successful candidate:
If you are an enthusiastic team player with a willingness to take on new challenges, improve processes and make a difference, this role could be for you.
Essential Skills
· Solid background in customer delivery
· Strong organisational and planning skills.
· Excellent communication skills.
· Good IT skills and working knowledge of all Microsoft packages.
· Positive attitude and strong work ethic.
· Excellent accuracy and attention to detail.
· Confident, friendly, and professional when dealing with customers and members of the team.
· Able to work well under pressure and prioritising tasks.
Desirable Skills
Previous experience within plant hire, construction, transport, or equipment rental.
- Knowledge of hire management software such as Syrinx.
- Understanding of plant and equipment operations.
Hours:
8:00am to 5:00pm, Monday to Friday inclusive with a lunch break of one hour.
What’s in it for you?
· A competitive salary
· 28 days annual leave including bank holidays.
· Auto-enrolment into our pension scheme.
· Free parking onsite.
· Benenden Private Healthcare Scheme.
· Life Insurance.
With Camfaud Group being the largest concrete pump hire company in the UK, this is an exciting opportunity to join a growing team and progress your career.
Our Values:
At the Camfaud Group we are proud to continue embracing our values, Safety, People and Reliability.
“Our Motto is Work Safe, Home Safe.”
We apologise for being unable to confirm receipt of all applications due to the high volume received. Successful candidates will be promptly contacted for further discussions regarding the role and their qualifications.
Job Type: Full-time
Ability to commute/relocate:
- Tamworth, Staffordshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
