Bookings Administrator
Working Schedule: Monday - Friday, 09:00 - 17:30 (Fully office-based)
We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.
Are you an experienced Bookings Administrator, looking to join at an exciting time of growth and be part of an organisation that makes a difference?
If so, please take a look into the details below and click apply!
About you:
- Strong grasp of customer service excellence
- Excellent attention to detail
- Ability to work in a past paced environment
- Confident communicator with excellent written and verbal communication skills
- Empathetic and calm under pressure, especially when handling sensitive enquiries
- Strong relationship-building skills with colleagues, partners, and occupiers
What you’ll be doing:
- Work as part of a team that arranges placements from over 100 Local Authority partners across self-contained and HMO properties
- Liaising with our field-based teams and will be responsible for ensuring that the reservations operate as smoothly and effectively as possible
- Act as the first point of contact for Local Authority partners
- Maximise revenue through accurate bookings
- Collaborate with cross-functional teams to ensure seamless service delivery
- Assist managing a shared-inbox
What you’ll receive:
Salary - £28,000
23 days of annual leave
Blue Light Card
Job Type: Full-time
Pay: Up to £28,000.00 per year
Benefits:
- Company events
- Company pension
- Referral programme
Application question(s):
- Are you able to work in the office full-time?
- How much experience do you have creating bookings/schedules?
Work Location: In person
