Job Summary
We are seeking an experienced and dynamic Customer Care Manager to lead our customer care team. The successful candidate will be responsible for overseeing daily operations, ensuring exceptional customer satisfaction, and fostering a positive environment for both clients and staff. This role offers an excellent opportunity for a proactive leader with strong management and communication skills to make a significant impact within our organisation.
Responsibilities
- Lead, supervise, and motivate the customer care team to deliver outstanding service standards.
- Manage escalated customer complaints efficiently, ensuring timely resolution and maintaining customer loyalty.
- Coordinate with other departments to ensure seamless communication and delivery of services.
- Oversee the maintenance team
- Ensuring contractors complete works in a timely manner and to a high quality
Skills
- Excellent knowledge of the building industry
- Strong management experience with proven supervisory skills.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse audiences.
Pay: £40,000.00-£55,000.00 per year
Experience:
- Construction : 3 years (required)
Work Location: In person
