Morplan is the number one supplier to the UK's retail and fashion industries and, with over 9,000 products featured in our catalogue and many more online, we aim to be the one stop shop for all our customers. We've been around for over 180 years, so we like to think we know a thing or two about how to best serve our customers.
From shop fittings and showcases to carrier bags, hangers and tickets, we offer retailers everything they need to run a successful retail business.
About the Role
We are looking for an enthusiastic and experienced Store Manager to lead our team and deliver an outstanding customer experience. You will be responsible for the day-to-day operation of the store, ensuring high standards of customer service, strong commercial performance, and effective team leadership.
This is an excellent opportunity for a motivated individual who enjoys developing people, driving sales, and maintaining operational excellence.
Key Responsibilities
· Lead, motivate, and develop the store team to achieve individual and business objectives.
· Deliver exceptional customer service and create a welcoming shopping environment.
· Monitor sales performance, identify opportunities for growth, and implement action plans to achieve targets.
· Manage stock levels, merchandising, and inventory control to maximise availability and minimise loss.
· Ensure the store is clean, safe, secure, and compliant with company policies and health and safety requirements.
· Recruit, train, and support team members, carrying out regular performance reviews.
· Manage rotas, staffing levels, and labour costs effectively.
· Handle customer enquiries and resolve complaints professionally.
· Produce and maintain accurate store records and reports.
· Build positive relationships with customers, colleagues, and suppliers where appropriate.
· Visit customers on site as and when required.
About You
The successful candidate will have:
· Previous experience in a retail management or supervisory role.
· Strong leadership and people management skills.
· Excellent communication and interpersonal abilities.
· A customer-focused approach with a passion for delivering excellent service.
· Commercial awareness and the ability to analyse sales data.
· Good organisational and problem-solving skills.
· Confidence using retail systems and Microsoft Office applications.
· High school diploma or equivalent required; bachelor’s degree in business, Retail Management, or a related field is preferred.
· A valid driver's licence and regular access to a reliable vehicle are essential requirements for this role. The successful candidate will be required to travel between store locations, attend meetings, and carry out other work-related duties as needed. As such, the ability to drive and travel independently is a fundamental requirement of the position.
Shift pattern - Hours are 8 am – 4.30 pm or 8.30 am – 5.00 pm Monday-Friday, with every other Tuesday 10.30 am - 7.00 pm in retail peak (October-December). We work a 37.5 hour working week within these hours.
How to Apply
If you are an organised and motivated retail professional with a passion for leading teams
and delivering excellent customer service, we'd love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role.
Job Types: Permanent, Full-time
Pay: £42,000.00-£44,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
- Referral programme
Ability to commute/relocate:
- Glasgow G41 1HP: reliably commute or plan to relocate before starting work (required)
Experience:
- retail: 4 years (required)
Work Location: In person
