Felbridge
Location: East Grinstead RH19 2BH
Address: London Rd
INDEL
We have an exciting new vacancy for a Spa Receptionist to join our team at The Felbridge Hotel Gatwick. Our modern hotel features 116 stylish rooms, a fully equipped gym, and a relaxing leisure and spa area, complete with a heated indoor pool, sauna, and steam room. Conveniently located on the edge of East Grinstead along the A22, we’re easily accessible from the M23 and M25 motorways, making us commutable from nearby towns such as Royal Tunbridge Wells, Crawley, and Horley.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Auto enrolment pension scheme.
Your duties will include:
- Greeting guests and ensuring everyone feels welcome.
- Handling guest inquiries professionally via phone and email.
- Processing payments and bookings for spa experiences, packages, and memberships.
- Informing guests about the spa’s facilities, offering guidance and assistance when needed.
- Upselling treatments, spa products, and other services tailored to each client’s needs.
- Maintaining accurate client records, tracking treatment history and feedback to enhance customer care.
This is a 20-hour per week, fixed-term contract for 12 weeks, working Friday to Monday from 10:00am to 3:00pm. There is the potential for the role to become permanent for the right candidate.
The ideal candidate:
To succeed in this role, you should possess strong computer literacy skills, a confident and professional phone manner, excellent customer service skills, and the flexibility to work varied shift patterns, including days, evenings, and weekends.
While previous experience and knowledge of spa treatments and products are desirable, they are not essential. Proficiency in using booking systems such as Opera and Premier booking systems are also beneficial but not required.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
Application question(s):
- Do you have previous experience working in a customer-facing role, such as a hotel, spa, leisure facility, retail, or reception?
- Are you comfortable using booking or reservation systems and handling customer payments? (Training will be provided.)
- Are you able to work Friday, Saturday, Sunday and Monday, 10:00am to 3:00pm (20 hours per week) for the duration of the 12-week fixed-term contract?
Work authorisation:
- United Kingdom (required)
Work Location: In person
