Regulatory Support Officer
Ref: 170713
Salary: £27,694 p.a. plus benefits
37 hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart, because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council you’ll support a friendly Local Authority making decisions with real impact. It’s all for better public services, better processes and a better quality of life for everyone. Join us and Swindon will be better with you.
You are a highly experienced Support Officer. You are used to supporting busy regulatory professionals in all office-based aspects of their work. You have exceptional attention to detail, high integrity and work accurately to tight deadlines. You are able to prioritise and manage your own workload. You are passionate about providing an exceptional service to your client groups and always looking for ways to improve and optimise the service you provide.
Your knowledge and experience of supporting Council admin functions and your passion for excellent customer service make you our ideal candidate.
Your next role
You will, with other Regulatory Support Officers and the Lead Regulatory Support Officer (LRSO), become the enabling engine of the Environmental Health & Regulatory Services group of front-line professionals. You will provide a critical basket of enhanced support services to those professionals, bridging the gap between centralised enabling functions and the teams seeking to maximise their positive impact for Swindon residents and visitors every day.
You will ensure that office-based processes for Regulatory Services, including Licensing, Trading Standards and Environmental Health are completed. You will process and assign complaints and requests for service, support the LRSO in the management of contracts, helping to provide regular management and financial information to enable essential oversight and governance processes. You will support the LRSO as the conduit between frontline teams and central enabling services to minimise delays and maximise outcomes.
You may be asked to attend the groups management meetings, helping to optimise processes and develop new processes to constantly expand your team’s contribution. You will help the LRSO to develop and maintain specialist applications. You will assist the LRSO to help the teams grow their services and take on new regulatory duties, driving income generation and sustainability.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together and you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.
We reserve the right to close this vacancy early so early applications are encouraged.
For further information about the role please contact Kirsty Stevens, LRSO, at [email protected]
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 21/07/2026
