Job Summary
We are seeking a dedicated Customer Service Representative to join our team, to provide efficient, accurate and professional support to our commercial clients by managing day-to-day service activities, including responding to call-outs & booking jobs . The role is key to delivering excellent customer service and building strong, long-term client relationships.
Full training will be provided.
Responsibilities
- · Act as the first point of contact for commercial clients, managing enquiries and providing timely resolutions.
- · Schedule and coordinate service visits, call-outs and follow-up jobs with technicians.
- · Accurately raise and process invoices in line with contract requirements and completed works.
- · Maintain accurate customer records, updating service delivery notes and client instructions.
- · Work collaboratively with technicians, account managers and surveyors to deliver a seamless customer experience.
- · Identify service or communication issues early and take steps to ensure customer satisfaction.
- · Proactively manage accounts to support retention and contract compliance.
- · Ability to use customer portals efficiently and accurately.
- Key Performance Indicators (KPIs)
- · Maintain a minimum data accuracy rate of 90%.
- · Achieve a minimum of 20 CPD (Continuing Professional Development) points annually.
- · Views – Making sure views are completed on a regular basis and clear by the end of the month.
Skills and Attributes
- · Excellent attention to detail and accuracy in data entry and documentation.
- · Strong interpersonal and communication skills, both written and verbal.
- · Proficient in using Microsoft Office and CRM systems.
- · Well organised, able to prioritise workload and manage multiple tasks.
- · Positive, solutions-focused attitude with a commitment to outstanding customer service.
Qualifications
- Proven experience in customer service or related roles is preferred. 2 Years (required)
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Knowledge of relevant CRM software or customer support tools is desirable.
Job Types: Full-time, Permanent
Pay: £31,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Store discount
Ability to commute/relocate:
- Tooting SW17 9SH: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
