Job Overview
As a key member of our Dental laboratory's central hub, the Customer Technical Support (CTS) will play a vital part in the organization's operational and logistical functions. Your responsibilities will include a variety of daily tasks that assist the technical team, such as scheduling, managing bookings, ordering components, and resolving issues. This role also demands engagement with clients, as you will handle phone calls and greet patients visiting the lab for shade appointments. Providing outstanding customer service and being confident on the phone are essential for success in this position.
We take pride in our commitment to excellent customer service, and collaborating closely with our clients and practice teams is crucial to the everyday functions of the CTS department. The ideal candidate must be flexible, as they will navigate a dynamic business environment where each day presents new challenges.
Responsibilities
- Organizing and managing lab work on a daily basis.
- Communicating and collaborating with team members both within the CTS and technical departments.
- Working in partnership with colleagues in the department.
- Engaging with clients and dental practices via telephone.
- Addressing and resolving problems as they arise.
Skills and Qualifications:
- Strong customer service skills.
- Confidently usage of CRM platforms.
- Ability to work well within a team.
- Organizational skills.
- Positive and proactive attitude.
- Focused and detail-oriented approach.
- AI knowledable
Qualifications:
- Background or experience in the dental field.
- Experience using Hubspot or similar CRM platforms.
If you are passionate about helping others and thrive in a supportive environment, we would love to hear from you!
Job Type: Full-time
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company events
- Company pension
- Sick pay
Ability to commute/relocate:
- Richmond TW9 3HP: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any Experience in the Dental field?
Experience:
- Dental receptionist: 1 year (required)
Work Location: In person
