Join Mitie - the future of high performing places.
ROLE: Site Based Cleaning Manager
HOURS: Monday to Friday, 40 hours
LOCATION: Norfolk, NR1 1EF
Mitie Cleaning & Environmental Services are recruiting for an experienced and driven Cleaning Manager to organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation.
The role ensures excellent customer experiences are achieved within agreed service levels and cost parameters, in line with stakeholder requirements.
Main duties:
Management and integration of multiple cleaning teams,
Full leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements,
Deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives
Maintain and build strong relationships with stakeholders to ensure service level agreements,
Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels,
What we are looking for:
Proven experience in cleaning management
Hands-on customer service experience
A strong understanding of cleaning procedures and best practice
Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
A good understanding of industry innovation and company standards
There's a place for you at Mitie, join us today!
