Join Mitie - the future of high performing places.
ROLE: Site Based Cleaning Manager
HOURS: Monday to Friday, 40 hours
LOCATION: Norfolk, NR1 1EF
Mitie Cleaning & Environmental Services are recruiting for an experienced and driven Cleaning Manager to organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation.
The role ensures excellent customer experiences are achieved within agreed service levels and cost parameters, in line with stakeholder requirements.
Main duties:
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Management and integration of multiple cleaning teams,
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Full leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements,
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Deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives
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Maintain and build strong relationships with stakeholders to ensure service level agreements,
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Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels,
What we are looking for:
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Proven experience in cleaning management
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Hands-on customer service experience
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A strong understanding of cleaning procedures and best practice
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Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
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A good understanding of industry innovation and company standards
There's a place for you at Mitie, join us today!
