Minster Veterinary Hospital – Salisbury Road, York
Hours: 24 hours per week (shift‑based rota)
Weekends: 1 in 4 full weekends, with days back in lieu
Salary: From £12.71 per hour (dependent on experience)
At Minster Veterinary Practice, we’re proud to deliver exceptional care to the pets of York. As a well‑equipped, RCVS‑accredited hospital with a forward‑thinking and supportive team, we’re committed to providing the highest standards of service for our patients and their owners.
We are looking for awarm, organised, and confident Receptionist to join our client‑care team. As the first point of contact, you’ll play a key role in creating a positive experience for every client who walks through our doors or calls for support.
If you’re ready to join a team that values you and the work you do, we’d love to receive your application.
About the Role
This is a shift‑based position, working 24 hours per week across a rotating schedule. You will also work 1 in 4 full weekends, with days back in lieu.
You will be required to work across all Minster Veterinary Practice branches, including:
- Willow Grove
- Copmanthorpe
- Crockey Hill
- Haxby
- Malton
- Our main hospital on Salisbury Road
Flexibility to travel between sites is essential, and your rota will include shifts at different locations depending on service needs.
Your responsibilities will include:
- Welcoming clients and their pets with professionalism and empathy
- Managing phone calls, appointment bookings, and general enquiries
- Supporting clinical teams with administrative tasks
- Maintaining accurate records and ensuring smooth day‑to‑day front‑of‑house operations
- Helping create a calm, friendly, and efficient environment for clients and colleagues
What We Offer
- A supportive, friendly, and experienced team
- Full training and ongoing development
- Opportunities to grow within the practice
- BVRA membership fees paid
- £250 CPD allowance and 3 CPD days per year (pro rata)
- 6 weeks holiday, including bank holidays
- Option to buy or sell holiday
- Enhanced paternity, maternity, adoption, shared parental leave, and surrogacy pay
- Cycle to Work scheme
- Discounted veterinary fees
- Company sick pay
If you’re someone who thrives in a busy, client‑focused environment and enjoys being part of a collaborative team, we’d love to receive your application.
Please send your CV and a short cover letter to [email protected] Practice Manager
Deadline 10th June 2026
"Proud member of the VetPartners family"
Pay: From £15,862.08 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sabbatical
- Sick pay
Experience:
- Veterinary Receptionist: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
