We are seeking a proactive, well-organised Customer Service & Scheduling Coordinator to join our busy and friendly team. This is a temporary position with the possibility of becoming permanent for the right candidate. The role is dynamic and varied, playing a key part in ensuring the smooth day-to-day running of the office while delivering outstanding customer service.
You will be responsible for coordinating schedules, managing customer bookings, and supporting general front-of-house operations. The ideal candidate is confident, adaptable, and thrives in a fast-paced environment.
Hours of Work
Monday - Friday, 9am to 5pm
Responsibilities:
- Computer-based scheduling and diary management
- Planning and organising vehicle routes efficiently
- Booking customer treatments and managing appointments
- Handling customer enquiries via phone, email, and live chat
- Managing customer accounts and processing payments
- Providing consistently high-quality customer service
- Supporting general receptionist and front-of-house duties
Requirements:
- Strong computer skills with a confident and professional telephone manner
- Excellent communication and customer service skills
- Able to work calmly and efficiently under pressure
- Confident working independently and using initiative
- Professional and comfortable interacting with people at all levels
- Strong problem-solving skills with a proactive mindset
- Highly organised with excellent time management and prioritisation skills
- Flexible and adaptable to changing priorities
- Quick to learn new software systems and geographical areas based on postcode
This role would suit someone with a positive attitude, strong organisational skills, and a genuine commitment to delivering excellent service.
Job Types: Full-time, Temporary, Temp to perm
Pay: £27,500.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
