This is an office based role
Closing date 21st August 2026
Interviews to be held 2nd September 2026
Our award-winning insurance business is looking for a Customer Service Advisor to join its growing team. Candidates should have a strong bias towards providing an exceptional customer experience and be able to solve complex problems in a quick and efficient manner. If you are an enthusiastic, charismatic individual who takes pride in providing a quality service, then we are excited to hear from you.
Responsibilities and Duties
· Responding to customers’ enquiries over the telephone
· Supporting customers that visit the office
· Identifying and calling prospective customers to offer NFU Mutual Products and Services
· Reviewing and advising customers on their general insurance requirements
· Enabling cross-selling opportunities to new and existing customers
· Processing and dispatching renewal documentation
· Developing and sustaining effective working relationships with customers and staff.
Qualifications and Skills
· Hold 5 GCSEs including Maths and English, at Grade C or above (or equivalent). Please clearly state all individual qualifications on your CV
· Competent user of MS Office applications
· Be able to work as part of a small, motivated team with confidence and be self-motivated
· Excellent communication skills and strong telephone manner
Desirable Criteria:-
· Have 12 months experience in a sales environment
· Have a proven track record in meeting and exceeding targets, including outbound calling
· Previous insurance experience
· Previous use of Customer Relationship Management systems
· Knowledge of agriculture
The Company
We are an award-winning rural insurer, with an enviable reputation for high client retention and quality products. We provide a wide range of rural and commercial insurance products as well as Risk Management Services and Financial Advice with our own range of managed funds.
We are looking to develop our rapidly expanding team with motivated and enthusiastic individuals who take pride in providing high quality customer service.
Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Full internal licensing programme to be provided at outset. Competitive salary dependant on experience. Full time permanent role.
Job Types: Permanent, Full-time
Pay: £23,200.00-£27,700.00 per year
Benefits:
- Company pension
- Employee discount
- Private medical insurance
Application question(s):
- Located in Crumlin, BT29 4XL or surrounding area
Work Location: In person
