Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
- We offer a competitive salary, depending on experience £33,033 - £38,500
- A Company van
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
- Attractive pension scheme (up to 12% company contribution)
- Development opportunities in line with the Senior Metered Customer Service Advisor progression plan
- 25 days annual leave plus bank holidays – plus 2 extra wellness days!
- Life assurance cover of 4 times pensionable salary
- A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: Mobile Worker – Location TBC
Work type: 12 Months FTC 37 hours per week, Monday – Friday. With Occasional Saturday Working
We have an exciting opportunity for a Senior Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.
As our Senior Metered Customer Service Advisor, you will support the Metering Team Leader in the delivery of a successful meter reading programme, driving the highest levels of customer service, whilst supporting our Metered Customer Service Advisors in the resolution of daily tasks, ensuring all service level agreements (SLA’s) are met for external stakeholders.
Where you fit in:
As our Senior Metered Customer Service Advisor you will
- Take personal responsibility for yourself and others with respect to health and safety, risk management and control of work to ensure compliance with our Safety Policy and accident management procedures
- Be responsible for the allocation of meter reading work for the team via the Temetra system, supporting in the resolution of complex queries via site visits or telephone conversations
- Be responsible for allocating ‘Geo routing’ workbooks to deliver specific business targets
- Carry out investigations into health and safety skips to provide a timely resolution and assist Metering Operations Team Leaders in RCA investigations
- Take responsibility for the training of new starters and embed a culture of health and safety and high performance in line with company values and behaviours
- Be fully compliant with NRASWA legislation and sign off MCSA understanding and competency for short duration works, working closely with the Metering Operations Team Leader to complete MCSA audits
- Take responsibility for the correct and safe utilisation of all equipment provided, conducting van and tool audits, providing remedial actions where required
- Demonstrate financial awareness when making day to day business decisions and provide management cover/support in the Metering Operations Team Leaders absence
- Constantly innovate and look for new ways of working to drive performance.
What skills & qualifications you will need:
- Our Senior Metered Customer Service Advisor will have previous experience in a commercially orientated and / or regulated environment as well as previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
- Demonstrable experience of working in a customer service environment
- Experience of supporting and embedding change, with the ability to influence and drive the right culture and behaviours
- The ability to identify with Yorkshire Water’s Customer Promise and understand how overall colleague performance can help to deliver them
- The ability to assess and manage own workload
- Good attention to detail, able to work on own initiative
- The ability to develop and maintain effective internal and external stakeholder relationships.
- You must also hold a valid UK driving licence with no more than 6 points.
You will also benefit from having:
- Experience of delivering against challenging business targets
- Sound understanding of household plumbing and water distribution
- Previous meter reading experience
- Competent IT skills.
Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!
Do we sound like your cup of tea?
If you’ve got experience as or looking for your next career step as a Senior Metered Customer Service Advisor and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
Advert Closes 31/07/2026
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
No agencies please.
