Reporting To: Acuity Operations Manager
Location: MYO Flexible Workspace Portfolio, London
Employment Type: Full Time
Hours: 42.5-hours per week, Monday to Friday
Acuity is a hospitality-led workplace services provider dedicated to creating exceptional customer experiences within premium office environments. Our mission is to infuse hospitality with heart, shaping lasting experiences that create a brighter day for our members. Through passion, creativity and a commitment to excellence, we build meaningful relationships and deliver service that consistently exceeds expectations.
Our values are built around:
MYO is a premium flexible workspace provider designed to help businesses connect, collaborate and perform at their best. We believe exceptional service is delivered through thoughtful hospitality, seamless experiences and a commitment to creating environments where people feel welcomed, supported and valued.
The Account Manager is responsible for embedding and coaching the standards behind Every member. Every interaction. Every time. across the MYO portfolio.
This role provides direct leadership to Member Hosts and Dedicated Cover Member Hosts, ensuring teams deliver the MYO service promise and create memorable experiences for members, guests and visitors. The Account Manager will champion the MYO Hello, Vision & Values, leading by example and embedding these principles into every aspect of service delivery.
The Account Manager acts as the primary operational point of contact for onsite Workplace Managers, building trusted relationships and ensuring workplace services are delivered in line with contractual obligations, service level agreements and client expectations.
Success in this role is measured through service excellence, client satisfaction, innovation, team engagement, operational performance, commercial awareness and achievement of agreed KPIs.
Leadership & Team Development
Client & Stakeholder Management
Service Excellence & Hospitality
Performance & KPI Management
Deliver agreed KPI targets relating to customer satisfaction, service standards, attendance, audit performance and contractual compliance.
Financial & Commercial Management
Innovation & Continuous Improvement
Successful Account Managers consistently:
The role will be evaluated against:
For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'
