Job Title: Property Manager – Canalside (Birmingham)
Reporting to: Regional Manager
Shifts: 09.00 – 17:30 / Could vary at times depending on cover and summer period
Hours: 40 hours/week, 5 days - Monday to Friday
Key Duties & Responsibilities
1. Office Administration
Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.
Maintain a close relationship with other Student Castle/ Capitol Students sites management teams, suppliers, and business partners.
Develop, review and update office documents as necessary.
Manage staff holidays and sickness logs.
Manage timesheets and ensure correct hours are submitted to payroll.
Respond to student requests and queries on the generic site email address.
Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.
Ensure that students’ rent is paid on time and follow the credit control procedures for any rent arrears.
Ensure that spending and revenue meet budgetary targets.
Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
Manage any nomination agreements that are in place.
2. Customer Care and Pastoral Support
Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, and university life
Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy
Organise social events with student input.
Monitor social media and regularly update all social media streams.
Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.
3. Business Development
Arrange and perform sales viewings for prospective customers.
Promote the business at university open days.
Utilise online materials and social media to promote the Capitol Students and Student Castle brand.
Develop and implement new marketing strategies.
Build and maintain close relationships with universities and other educational establishments.
4. Facilities Management Support
Log and inform the facilities team of maintenance issues.
Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
Liaise with contractors for maintenance issues that cannot be dealt with in-house.
Advise students of works to be carried out and access to rooms being required.
Student Castle 4th Floor – Westworks – White City Place 195 Wood Lane W12 7FQ studentcastle.co.uk
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Ensure servicing and maintenance records are kept up to date.
Manage service contracts to ensure all plant equipment, safety equipment, and fire safety systems are maintained according to statutory requirements.
Work with the FM team to explore new options for maintenance and service partners.
5. Other Duties
Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move-in and move-out weekends.
Perform and document regular inspections of student flats.
Manage summer deep clean and maintenance programme of works.
Recruit new staff members to all departments as necessary.
Organise any on-site training needed for staff, as well as keeping training records up to date, and ensure staff complete training within the set timelines.
Pay: From £39,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Sick pay
Experience:
- Property management: 2 years (preferred)
Work Location: In person
