Job Responsibilities
Special Fluids
- Consignment location invoicing
- Responsible for entering SFL orders for UK and Imported products
- First point of contact for customer queries during the order to cash process (transport, delivery, pricing & invoicing)
- Liaise with depots & customs agents for import and export paperwork preparation
- Raise credits & debits on SAP in line with requests from Business Managers
- Month end reconciliation invoicing and goods receipts
- Orders confirmation in SAP to allow invoice generation.
- Process TotalEnergies Fluids invoices.
- Manage certificates of analysis
- KPI & Customer Complaints Management
Qualifications & Experience Required
Good level of IT literacy, good prioritization & organization skills, good communication skills, problem solving ability, high customer care orientation, ability to work under own initiative with minimal supervision and attention to detail.
12 to 18 months’ experience in Customer Service or Sales Support.
Benefits
- Private Healthcare
- Enhanced Pension Contribution
- Employment Assistance Program
- Cycle to work scheme
- Gym Discounts
- And much more!
Diversity and Inclusion
- One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.
Work Location: Hybrid remote in London E14
